Eric Rule
This is what I do: I evaluate trends and impacts to call center metrics and determine how to adjust... | Shawnee, Kansas, United States
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Eric Rule’s Emails er****@t-****.com
Eric Rule’s Phone Numbers 1425462****
Social Media
Eric Rule’s Location Shawnee, Kansas, United States
Eric Rule’s Expertise This is what I do: I evaluate trends and impacts to call center metrics and determine how to adjust staffing requirements to align with the expected metrics. I provide staffing direction to ensure we can answer the phones within targeted answer times. I partner with finance to provide guidance on worked hours by location, including scenario’s on options that would drive cost savings. This influences expense by targeting cost effective locations that are delivering quality service. This is who I help: Provide staffing targets to the various locations, supporting the customer care Operations team, Finance, Customer Experience and Quality team. Provide support to the VP team regarding staffing and potential cost impacts.
Eric Rule’s Current Industry T Mobile
Eric
Rule’s Prior Industry
Sprint
|
T Mobile
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Work Experience
T Mobile
Manager Forecasting & Work Force Management
Sun Jun 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Sprint
Senior Financial Analyst
Fri May 01 1998 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu May 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time)Skills
Languages
Eric Rule Email Addresses
Eric Rule Phone Number
FAQ About Eric Rule
-
Eric Rule is located at
Shawnee, Kansas, United States -
Eric Rule is a
This is what I do: I evaluate trends and impacts to call center metrics and determine how to adjust staffing requirements to align with the expected metrics. I provide staffing direction to ensure we can answer the phones within targeted answer times. I partner with finance to provide guidance on worked hours by location, including scenario’s on options that would drive cost savings. This influences expense by targeting cost effective locations that are delivering quality service. This is who I help: Provide staffing targets to the various locations, supporting the customer care Operations team, Finance, Customer Experience and Quality team. Provide support to the VP team regarding staffing and potential cost impacts. T Mobile -
Eric Rule currently works in the
T Mobile -
Eric Rule specializes in
This is what I do: I evaluate trends and impacts to call center metrics and determine how to adjust staffing requirements to align with the expected metrics. I provide staffing direction to ensure we can answer the phones within targeted answer times. I partner with finance to provide guidance on worked hours by location, including scenario’s on options that would drive cost savings. This influences expense by targeting cost effective locations that are delivering quality service. This is who I help: Provide staffing targets to the various locations, supporting the customer care Operations team, Finance, Customer Experience and Quality team. Provide support to the VP team regarding staffing and potential cost impacts. -
Eric Rule speaks the following languages:
No languages available. -
Eric Rule has prior experience in the following industries:
Sprint -
Eric Rule has the following professional experience:
T Mobile , Sprint . -
You can view Eric Rule’s
LinkedIn profile at LinkedIn URL. -
Eric Rule’s work email addresses are
[email protected] . -
Eric Rule works at
T Mobile
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