Erica Callaghan
With 24 years of End user support operations experience I worked to create an environment where our team... | Grayson, Georgia, United States
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Erica Callaghan’s Emails er****@br****.com
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Erica Callaghan’s Location Grayson, Georgia, United States
Erica Callaghan’s Expertise With 24 years of End user support operations experience I worked to create an environment where our team can excel in providing a high level of customer service and quality and exceed service level agreements. With the explosion of automation, machine learning and AI, I am finding ways to remove human errors in support without sacrificing the experience or a personal touch. Creating, enhancing and improving the user experience of both our employees and our corporate customers is a marathon adventure with no end. It is my goal to provide all customers with the knowledge and help they need at their fingertips, while encouraging self-efficiency, and ensuring that additional help is just a chat away.
Erica Callaghan’s Current Industry Broadcom
Erica
Callaghan’s Prior Industry
Agere Systems
|
Lsi An Avago Technologies
|
Broadcom
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Work Experience
Broadcom
Senior Manager - Communications and UX Officer
Wed Dec 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Broadcom
Manager - Deskside Support, Communications and Machine Learning AI Experience
Tue Aug 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Dec 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
Broadcom
Operations Manager- IT Global Help Desk
Fri Jul 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Mar 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
Lsi An Avago Technologies
IT Help Desk Process Analyst
Thu Jan 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jul 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)
Lsi An Avago Technologies
Desk Side Technician
Fri Feb 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jan 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)
Agere Systems
Help Desk Quality Analyst and Account Administrator
Tue Jun 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Nov 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time)
Agere Systems
Help Desk Service Specialist - Agere Systems
Mon Jan 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jan 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time)Skills
Languages
Erica Callaghan Email Addresses
FAQ About Erica Callaghan
-
Erica Callaghan is located at
Grayson, Georgia, United States -
Erica Callaghan is a
With 24 years of End user support operations experience I worked to create an environment where our team can excel in providing a high level of customer service and quality and exceed service level agreements. With the explosion of automation, machine learning and AI, I am finding ways to remove human errors in support without sacrificing the experience or a personal touch. Creating, enhancing and improving the user experience of both our employees and our corporate customers is a marathon adventure with no end. It is my goal to provide all customers with the knowledge and help they need at their fingertips, while encouraging self-efficiency, and ensuring that additional help is just a chat away. Broadcom -
Erica Callaghan currently works in the
Broadcom -
Erica Callaghan specializes in
With 24 years of End user support operations experience I worked to create an environment where our team can excel in providing a high level of customer service and quality and exceed service level agreements. With the explosion of automation, machine learning and AI, I am finding ways to remove human errors in support without sacrificing the experience or a personal touch. Creating, enhancing and improving the user experience of both our employees and our corporate customers is a marathon adventure with no end. It is my goal to provide all customers with the knowledge and help they need at their fingertips, while encouraging self-efficiency, and ensuring that additional help is just a chat away. -
Erica Callaghan speaks the following languages:
No languages available. -
Erica Callaghan has prior experience in the following industries:
Broadcom , Broadcom , Lsi An Avago Technologies , Lsi An Avago Technologies , Agere Systems , Agere Systems -
Erica Callaghan has the following professional experience:
Broadcom , Broadcom , Broadcom , Lsi An Avago Technologies , Lsi An Avago Technologies , Agere Systems , Agere Systems . -
You can view Erica Callaghan’s
LinkedIn profile at LinkedIn URL. -
Erica Callaghan’s work email addresses are
[email protected] . -
Erica Callaghan works at
Broadcom
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