Erik Hernandez

FAQ About Erik Hernandez

• What is Erik Hernandez's address?

  Erik Hernandez is located at
  Bend, Bend, United States

• What is Erik Hernandez's job title?

  Erik Hernandez is a
  • Responsible for management of over 300 production and development servers to include physical and virtual servers. • Install, configure and manage PRTG system monitoring software. Ensure system performance is consistent and add resources to systems as required. Respond to high priority alerts 24/7/365. • Patch servers quarterly using WSUS. Coordinate scheduled system maintenance downtime with all departments. • Provision physical and virtual servers (VMware, Hyper-V, AWS). Improved the server request process using SharePoint lists and workflows, which also serves as a document repository for all server builds. • Configure and manage SharePoint 2007/2010. • Document, update, and respond to issues using an internal ticketing system. • Inventory physical equipment to include scanning and asset tagging using Wasp software. • Manage Active Directory to include managing OU structure, modifying and creating user accounts, computers and groups. • Manage Microsoft Exchange 2007/2010 to include mailbox creation for users and groups, and SPAM filtering using Microsoft Forefront. • Responsible for backup and recovery of production servers using EMC Avamar and Data Domain. Monitor backup activity and perform routine restores to verify backup integrity. • Designed and implemented a Change Management approval process for scheduled maintenance requests, utilizing lists and workflows within SharePoint 2010.•Provide first and second level Information Technology phone and desktop support for 400 users to include problems, incidents, and procurement requests. Answer client questions and perform troubleshooting for all hardware and software related issues to include handheld devices, workstations, laptops and printers •Utilize proprietary software, office productivity software, and knowledge management tools to retrieve information and help resolve client problems •Follow-up on existing problems to insure satisfactory and timely client resolution, escalating as needed. •Track client support requests through internal ticket tracking system •Maintain current computer and cell phone inventory •Set up New Hire accounts and configure new or re-deployed workstations •Set up cell phones and BlackBerry’s, handle number transfers, and work with vendors for troubleshooting issues as required •POC for all Apple hardware and software to include OS X and MacBook Pro laptops. • Provide Desktop Support to over 500 customers and over 1000 laptop and thin client devices. Provision computers, troubleshoot hardware and software issues, ensure customer satisfaction and expectations were met with routine follow up. • Build and manage users and groups in Active Directory. • Provide cell phone support for Blackberry devices.Technical Engineer working within the Enterprise Storage, Server and Virtualization team supporting the St. Charles Data Center. • Build, install and configure VMware ESX Server Clusters for our Virtual and Physical systems to support 1200+ servers in multiple Data Centers • Backup and Recovery Administrator, EMC Avamar and Data Domain. Responsible for backup and recovery of over 3,800 daily backup jobs while maintaining 99.9% backup success rate. Perform backup environment system tuning to include monitoring, troubleshooting, and optimizing performance. Perform routine restore tests to verify backup integrity and document results for auditing. • EMC and Pure storage provisioning, management & support – VMAX, VNX, Isilon, Pure • Disaster Recovery management – Zerto and VMware SRM. Test fail over quarterly to DR site. • Provide after hours on-call support • Backup, monitor & troubleshoot physical and VMware virtual server environments • Provided third level support for service desk, desktop • Server patching, maintenance and event management. St. Charles Health System

• What industry does Erik Hernandez currently work in?

  Erik Hernandez currently works in the
  St. Charles Health System

• What is Erik Hernandez's area of expertise?

  Erik Hernandez specializes in
  • Responsible for management of over 300 production and development servers to include physical and virtual servers. • Install, configure and manage PRTG system monitoring software. Ensure system performance is consistent and add resources to systems as required. Respond to high priority alerts 24/7/365. • Patch servers quarterly using WSUS. Coordinate scheduled system maintenance downtime with all departments. • Provision physical and virtual servers (VMware, Hyper-V, AWS). Improved the server request process using SharePoint lists and workflows, which also serves as a document repository for all server builds. • Configure and manage SharePoint 2007/2010. • Document, update, and respond to issues using an internal ticketing system. • Inventory physical equipment to include scanning and asset tagging using Wasp software. • Manage Active Directory to include managing OU structure, modifying and creating user accounts, computers and groups. • Manage Microsoft Exchange 2007/2010 to include mailbox creation for users and groups, and SPAM filtering using Microsoft Forefront. • Responsible for backup and recovery of production servers using EMC Avamar and Data Domain. Monitor backup activity and perform routine restores to verify backup integrity. • Designed and implemented a Change Management approval process for scheduled maintenance requests, utilizing lists and workflows within SharePoint 2010.•Provide first and second level Information Technology phone and desktop support for 400 users to include problems, incidents, and procurement requests. Answer client questions and perform troubleshooting for all hardware and software related issues to include handheld devices, workstations, laptops and printers •Utilize proprietary software, office productivity software, and knowledge management tools to retrieve information and help resolve client problems •Follow-up on existing problems to insure satisfactory and timely client resolution, escalating as needed. •Track client support requests through internal ticket tracking system •Maintain current computer and cell phone inventory •Set up New Hire accounts and configure new or re-deployed workstations •Set up cell phones and BlackBerry’s, handle number transfers, and work with vendors for troubleshooting issues as required •POC for all Apple hardware and software to include OS X and MacBook Pro laptops. • Provide Desktop Support to over 500 customers and over 1000 laptop and thin client devices. Provision computers, troubleshoot hardware and software issues, ensure customer satisfaction and expectations were met with routine follow up. • Build and manage users and groups in Active Directory. • Provide cell phone support for Blackberry devices.Technical Engineer working within the Enterprise Storage, Server and Virtualization team supporting the St. Charles Data Center. • Build, install and configure VMware ESX Server Clusters for our Virtual and Physical systems to support 1200+ servers in multiple Data Centers • Backup and Recovery Administrator, EMC Avamar and Data Domain. Responsible for backup and recovery of over 3,800 daily backup jobs while maintaining 99.9% backup success rate. Perform backup environment system tuning to include monitoring, troubleshooting, and optimizing performance. Perform routine restore tests to verify backup integrity and document results for auditing. • EMC and Pure storage provisioning, management & support – VMAX, VNX, Isilon, Pure • Disaster Recovery management – Zerto and VMware SRM. Test fail over quarterly to DR site. • Provide after hours on-call support • Backup, monitor & troubleshoot physical and VMware virtual server environments • Provided third level support for service desk, desktop • Server patching, maintenance and event management.

• Which languages does Erik Hernandez speak? 

  Erik Hernandez speaks the following languages:
  No languages available.

• Which industries has Erik Hernandez previously worked in?   

  Erik Hernandez has prior experience in the following industries:
  St. Charles Health System , NAVIS , Edmunds.com , Northrop Grumman Corporation , United States Air Force

• What is Erik Hernandez’s work experience?  

  Erik Hernandez has the following professional experience:
  St. Charles Health System , NAVIS , Edmunds.com , Northrop Grumman Corporation , United States Air Force .

• How can I find Erik Hernandez on LinkedIn?  

  You can view Erik Hernandez’s
  LinkedIn profile at LinkedIn URL.

• What are Erik Hernandez’s work email addresses?  

  Erik Hernandez’s work email addresses are
  [email protected] .

• What company does Erik Hernandez work for?  

  Erik Hernandez works at
  St. Charles Health System