
Erik Sundberg
With over 20 years of work experience in information technology, I am a versatile and reliable helpdesk manager... | Lake Geneva, Wisconsin, United States
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Erik Sundberg’s Emails er****@dl****.net
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Erik Sundberg’s Location Lake Geneva, Wisconsin, United States
Erik Sundberg’s Expertise With over 20 years of work experience in information technology, I am a versatile and reliable helpdesk manager at Core Tech, a leading provider of IT solutions for small and medium businesses. I have a strong background in hardware and network administration, as well as a domain expertise in VSAT and VoIP technologies. I am passionate about delivering excellent customer service, solving complex technical problems, and designing and creating innovative solutions that meet the needs of our clients. As a helpdesk manager, I oversee the ticket queue and email/phone support queue, receiving escalations from clients and colleagues and resolving them myself, both remotely and on site. I also play a lead role in building and deploying client VoIP solutions from scratch, often visiting the client site to complete the project. I am proficient in configuring and deploying Fortinet products, creating VLANs and VPNs, and troubleshooting servers, PCs, VMs, backups, printers, wireless APs, security access and video surveillance systems. I routinely and consistently reach out to our clients via phone call and email to support them and ensure their satisfaction.
Erik Sundberg’s Current Industry Core Tech
Erik
Sundberg’s Prior Industry
Kold Ban International
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Us Air Force Academy
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Alpine Accessories
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Geek Squad
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Dls Internet Services
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Select On Site
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Isotropic Networks
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Gamestop
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Core Tech
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Work Experience

Core Tech
Helpdesk Manager / Network And Voip Engineer / Level Ii / Level Iii
Mon Aug 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jan 01 2024 00:00:00 GMT+0000 (Coordinated Universal Time)
Gamestop
Day Trader
Mon Mar 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Aug 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Isotropic Networks
Network Operations Center Technician
Fri Nov 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Mar 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
Select On Site
Technical Support
Thu Sep 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Nov 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)
Dls Internet Services
Network Operations Technician
Tue Jan 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Sep 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Geek Squad
It Specialist
Sat Jan 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Dec 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)
Alpine Accessories
Missionary
Wed Oct 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jan 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)
Us Air Force Academy
Civil Servant
Sat May 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun May 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time)
Kold Ban International
It Consultant
Mon Jun 01 1998 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jan 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)