
Eugene Asare
A technical Service Delivery Manager with over 16 years’ experience at an enterprise management level, specifically focusing on... | Proact It, Grayson House, United Kingdom
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Eugene Asare’s Emails ea****@le****.com
Eugene Asare’s Phone Numbers 44124626630044870608****
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Eugene Asare’s Location Proact It, Grayson House, United Kingdom
Eugene Asare’s Expertise A technical Service Delivery Manager with over 16 years’ experience at an enterprise management level, specifically focusing on Incident Management, Problem Management, Continual Service Improvement and Service Transition. A proven track record of successfully managing medium to large teams as well as driving technology initiatives, and transitioning new clients into support. Clients vary from different sectors spreading from the finance sector all the way to Civil Government. • Leadership & Development • Incident Management • Documentation & Reporting • Infrastructure Management • Software Development • Trends Analysis & Evaluation • Statistical Analysis • Troubleshooting & Upgrading • Business Intelligence • Regulatory Compliance • Continual Service Improvement Skills / Abilities • Active Directory, DHCP, DNS, TCP/IP • Microsoft Office 2003 – Office 365 • Windows Server 2003/2008 R2 • Windows XP/Vista/7/8 • Microsoft Exchange 2003 to Office 365 Exchange Online • BMC Remedy • VPN client configuration (Cisco, Checkpoint, Juniper, Windows) • VMware vSphere Client • Microsoft Excel • Crystal Reports • Blackberry Enterprise Server to Blackberry Business Cloud Services • McAfee EPO, Symantec Endpoint Protection, Kaspersky • Avaya Phone Manager • Citrix Metafreme 4.0 • Problem Management
Eugene Asare’s Current Industry Lenovo
Eugene
Asare’s Prior Industry
Lenovo Technology
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Selection Services
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Ide
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Esp Global Services
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Proact
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Lenovo
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Work Experience

Lenovo
Service Delivery Manager
Tue Mar 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Proact
Technical Service Delivery Manager
Thu Jul 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Mar 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Esp Global Services
Technical Service Delivery Manager
Fri Feb 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jul 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
Ide
Service Delivery Manager
Sun Jan 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Feb 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)
Selection Services
Service Delivery Manager
Sun Jan 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jan 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)
Selection Services
Service Desk Team Leader
Fri Jan 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jan 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)
Selection Services
2nd Line Service Desk Analyst
Tue Jan 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jan 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)
Lenovo Technology
Service Delivery Manager
— Present