Feonna Lua

FAQ About Feonna Lua

• What is Feonna Lua's address?

  Feonna Lua is located at
  Kuala Lumpur, Kuala Lumpur, Malaysia

• What is Feonna Lua's job title?

  Feonna Lua is a
  Multilingual IT professional with more than 10 years in IT service delivery experience, who easily communicates technical and non-technical concepts to users with all levels of technical understanding. Excellent team player who is detailed and result oriented, analytical, focused, and organized. My roles consist in implementing global standard service management processes ( ITIL ), and be part of the service level management, incident, problem, and change process working on the activities such as analysis, configuration, integrating & testing, scheduling, monitoring and managed functional documentation. (ISO 20000 & ISO 27001 internal/external audit) Personal Strengths ============= • Well-developed administrative abilities • Excellent customer service • Ready to assume new challenges to meet or succeed objectives • Hard working, flexible and able to multitask effectively • Excellent written and verbal communication skills in English and Mandarin • Able to work alone or as part of a team • Pleasant, friendly and highly organized • Deliver results efficiently and effectively • Outstanding communication and interpersonal skills with ability to listen effectively, respond appropriately, and maintain mutual comfort while relating to a diverse group of individuals Certifications and Training ================== Internetworking with Microsoft TCP/IP on Microsoft Windows NT 4.0 [MCP ] ICRC- Introduction of Cisco Routers Configuration [ CCNA ] Leadership Effectiveness Needs Attitude Dynamism ITIL Foundation in IT Service Management Version 3.0 [ Green badge ] Preparing for Leadership – for Individual Contributors and Team Leads ITIL Intermediate certificate in IT Operational Support and Analysis Skills ==== • Service Delivery • ITIL / ITSM Framework • Service Desk Operation • Incident Management • Problem Management • Change Management • Resource Management • Service Level Management • Continuous Process Improvement • Training/Coaching • Reporting Warner Music

• What industry does Feonna Lua currently work in?

  Feonna Lua currently works in the
  Warner Music

• What is Feonna Lua's area of expertise?

  Feonna Lua specializes in
  Multilingual IT professional with more than 10 years in IT service delivery experience, who easily communicates technical and non-technical concepts to users with all levels of technical understanding. Excellent team player who is detailed and result oriented, analytical, focused, and organized. My roles consist in implementing global standard service management processes ( ITIL ), and be part of the service level management, incident, problem, and change process working on the activities such as analysis, configuration, integrating & testing, scheduling, monitoring and managed functional documentation. (ISO 20000 & ISO 27001 internal/external audit) Personal Strengths ============= • Well-developed administrative abilities • Excellent customer service • Ready to assume new challenges to meet or succeed objectives • Hard working, flexible and able to multitask effectively • Excellent written and verbal communication skills in English and Mandarin • Able to work alone or as part of a team • Pleasant, friendly and highly organized • Deliver results efficiently and effectively • Outstanding communication and interpersonal skills with ability to listen effectively, respond appropriately, and maintain mutual comfort while relating to a diverse group of individuals Certifications and Training ================== Internetworking with Microsoft TCP/IP on Microsoft Windows NT 4.0 [MCP ] ICRC- Introduction of Cisco Routers Configuration [ CCNA ] Leadership Effectiveness Needs Attitude Dynamism ITIL Foundation in IT Service Management Version 3.0 [ Green badge ] Preparing for Leadership – for Individual Contributors and Team Leads ITIL Intermediate certificate in IT Operational Support and Analysis Skills ==== • Service Delivery • ITIL / ITSM Framework • Service Desk Operation • Incident Management • Problem Management • Change Management • Resource Management • Service Level Management • Continuous Process Improvement • Training/Coaching • Reporting

• Which languages does Feonna Lua speak? 

  Feonna Lua speaks the following languages:
  No languages available.

• Which industries has Feonna Lua previously worked in?   

  Feonna Lua has prior experience in the following industries:
  Bridgenet Solution , Dxc Technology , Hewlett Packard Enterprise , Hewlett Packard , Hewlett Packard , Hewlett Packard , Hewlett Packard , Hewlett Packard , Scenic Moulding , Nortel Networks , Equifax , Arkansas Crime Information Center , Ottenheimer Library University Of Arkansas

• What is Feonna Lua’s work experience?  

  Feonna Lua has the following professional experience:
  Warner Music , Bridgenet Solution , Dxc Technology , Hewlett Packard Enterprise , Hewlett Packard , Hewlett Packard , Hewlett Packard , Hewlett Packard , Hewlett Packard , Scenic Moulding , Nortel Networks , Equifax , Arkansas Crime Information Center , Ottenheimer Library University Of Arkansas .

• How can I find Feonna Lua on LinkedIn?  

  You can view Feonna Lua’s
  LinkedIn profile at LinkedIn URL.

• What are Feonna Lua’s work email addresses?  

  Feonna Lua’s work email addresses are
  [email protected] .

• What company does Feonna Lua work for?  

  Feonna Lua works at
  Warner Music