George Tsangari

FAQ About George Tsangari

• What is George Tsangari's address?

  George Tsangari is located at
  London, England, United Kingdom

• What is George Tsangari's job title?

  George Tsangari is a
  Managed the corporate complaints function across the whole organisation, I routinely advised all staff and senior management, including the Chief Executive, on best practice and effective complaint handling. This is in line with the standards expected and as governed by the Local Government & Social Care Ombudsman. Key Skills: - Complaints Management - Customer Excellence - Training & influencing staff to better manage complaints and to respond effectively; - Ensuring continuous learning from complaints and making sure services are held accountable and improvements are implemented when required; - Management of council CRM system, ensuring it is fit for purpose; - Excellent influencing skills, working with partners and colleagues at all levels within the organisational to convince on the importance of good complaints handling, and excellent communication skills to work effectively with these colleagues as a consequence. - Excellent ability to deal empathetically with members of the public who may be angry or upset due to a complaint raised, while also maintaining the organisatons position. - Excellent ability to work under pressure and to tight deadlines. - Excellent problem solving and analytical skills. Key accountabilities and responsibilities: - Work closely with the Monitoring Officer in dealing with high level complaints and those received from the Ombudsman - Review and update the corporate complaints policies, monitoring compliance and taking forward improvements - Monitor the quality of complaint recording (at all stages), recommending and enforcing improvements as required - Provide regular reporting on complaints performance to the senior management team and Chief Executive - Implement the corporate complaints improvement plans across the organisation - Provide guidance and training in complaints handling to staff - Manage resident complaints received by email or telephone, ensuring service areas take necessary actions, following up when necessary - Identify corrective action required in procedures as a result of issues highlighted through complaint work, including monitoring and enforcing recommendations and learning from complaints - Identify complaint trends, relaying back to services to initiate corrective action and make improvements - Initiative and innovation skills in taking own initiative and setting direction of own work - Ability to resolve timescale conflicts with complaints handling and to escalate and monitor issues in line with organisations processes and procedures. Nhs

• What industry does George Tsangari currently work in?

  George Tsangari currently works in the
  Nhs

• What is George Tsangari's area of expertise?

  George Tsangari specializes in
  Managed the corporate complaints function across the whole organisation, I routinely advised all staff and senior management, including the Chief Executive, on best practice and effective complaint handling. This is in line with the standards expected and as governed by the Local Government & Social Care Ombudsman. Key Skills: - Complaints Management - Customer Excellence - Training & influencing staff to better manage complaints and to respond effectively; - Ensuring continuous learning from complaints and making sure services are held accountable and improvements are implemented when required; - Management of council CRM system, ensuring it is fit for purpose; - Excellent influencing skills, working with partners and colleagues at all levels within the organisational to convince on the importance of good complaints handling, and excellent communication skills to work effectively with these colleagues as a consequence. - Excellent ability to deal empathetically with members of the public who may be angry or upset due to a complaint raised, while also maintaining the organisatons position. - Excellent ability to work under pressure and to tight deadlines. - Excellent problem solving and analytical skills. Key accountabilities and responsibilities: - Work closely with the Monitoring Officer in dealing with high level complaints and those received from the Ombudsman - Review and update the corporate complaints policies, monitoring compliance and taking forward improvements - Monitor the quality of complaint recording (at all stages), recommending and enforcing improvements as required - Provide regular reporting on complaints performance to the senior management team and Chief Executive - Implement the corporate complaints improvement plans across the organisation - Provide guidance and training in complaints handling to staff - Manage resident complaints received by email or telephone, ensuring service areas take necessary actions, following up when necessary - Identify corrective action required in procedures as a result of issues highlighted through complaint work, including monitoring and enforcing recommendations and learning from complaints - Identify complaint trends, relaying back to services to initiate corrective action and make improvements - Initiative and innovation skills in taking own initiative and setting direction of own work - Ability to resolve timescale conflicts with complaints handling and to escalate and monitor issues in line with organisations processes and procedures.

• Which languages does George Tsangari speak? 

  George Tsangari speaks the following languages:
  No languages available.

• Which industries has George Tsangari previously worked in?   

  George Tsangari has prior experience in the following industries:
  Sutton Council , Barnet Council , Enfield Council , Enfield Council , Self Employed , Mark Warwick Chiropodistpodiatrist

• What is George Tsangari’s work experience?  

  George Tsangari has the following professional experience:
  Nhs , Sutton Council , London Borough Of Barnet Council , Barnet Council , Enfield Council , Enfield Council , Self Employed , Mark Warwick Chiropodistpodiatrist .

• How can I find George Tsangari on LinkedIn?  

  You can view George Tsangari’s
  LinkedIn profile at LinkedIn URL.

• What are George Tsangari’s work email addresses?  

  George Tsangari’s work email addresses are
  [email protected] .

• What company does George Tsangari work for?  

  George Tsangari works at
  Nhs