Ghaleb Nasr

FAQ About Ghaleb Nasr

• What is Ghaleb Nasr's address?

  Ghaleb Nasr is located at
  United Arab Emirates

• What is Ghaleb Nasr's job title?

  Ghaleb Nasr is a
  I have extensive experience in services and support leadership roles, as well as a proven track record in crisis management. My leadership across the MENA-TR region has been instrumental in advancing digital transformation while attaining seamless customer journeys with measurable results. Achievement Summary • Dynamic and adaptable with effective leadership to constantly changing conditions, successfully navigating teams through multiple challenges and market shifts • Successfully driven direct customer engagement that increased customer retention by 30% over the last three years • Consistently maintain operational costs under control by achieving cost relief by more than 50%. • Reduce conflict resolution and customer complaints by 30% • Successfully negotiate, optimize SLAs and disputed settlements, achieving a 95% compliance rate and improving service delivery Leadership • Maintain cost control, cross charge services, cost relief by promoting added value services • Ensured that customer support and satisfaction ratings remain high, time-to-resolution driven which results in upsell opportunities • Gain customer trust by establishing strong direct relationships • Lead conflict resolution between stakeholders • Empathy-driven to protect customer base • Team inclusion, positive reinforcements through rewards program • Promote and apply team creativity and critical thinking • Transition from perpetual to subscription-cloud services Avaya

• What industry does Ghaleb Nasr currently work in?

  Ghaleb Nasr currently works in the
  Avaya

• What is Ghaleb Nasr's area of expertise?

  Ghaleb Nasr specializes in
  I have extensive experience in services and support leadership roles, as well as a proven track record in crisis management. My leadership across the MENA-TR region has been instrumental in advancing digital transformation while attaining seamless customer journeys with measurable results. Achievement Summary • Dynamic and adaptable with effective leadership to constantly changing conditions, successfully navigating teams through multiple challenges and market shifts • Successfully driven direct customer engagement that increased customer retention by 30% over the last three years • Consistently maintain operational costs under control by achieving cost relief by more than 50%. • Reduce conflict resolution and customer complaints by 30% • Successfully negotiate, optimize SLAs and disputed settlements, achieving a 95% compliance rate and improving service delivery Leadership • Maintain cost control, cross charge services, cost relief by promoting added value services • Ensured that customer support and satisfaction ratings remain high, time-to-resolution driven which results in upsell opportunities • Gain customer trust by establishing strong direct relationships • Lead conflict resolution between stakeholders • Empathy-driven to protect customer base • Team inclusion, positive reinforcements through rewards program • Promote and apply team creativity and critical thinking • Transition from perpetual to subscription-cloud services

• Which languages does Ghaleb Nasr speak? 

  Ghaleb Nasr speaks the following languages:
  No languages available.

• Which industries has Ghaleb Nasr previously worked in?   

  Ghaleb Nasr has prior experience in the following industries:
  Avaya , Archimedia , Nextlink Wireless , Cogent Communications , Cable And Wireless Formally Savvis , Apex Global Internet Services , Washington Hospital Center

• What is Ghaleb Nasr’s work experience?  

  Ghaleb Nasr has the following professional experience:
  Avaya , Avaya , Avaya , Archimedia , Nextlink Wireless , Cogent Communications , Cable And Wireless Formally Savvis , Apex Global Internet Services , Washington Hospital Center .

• How can I find Ghaleb Nasr on LinkedIn?  

  You can view Ghaleb Nasr’s
  LinkedIn profile at LinkedIn URL.

• What are Ghaleb Nasr’s work email addresses?  

  Ghaleb Nasr’s work email addresses are
  [email protected] .

• What company does Ghaleb Nasr work for?  

  Ghaleb Nasr works at
  Avaya