
Gopal Kumar
Certified AV/IT professional with Years of experience in AV & IT Industry, Customer support, SLA management expertise, Managing... | Hyderabad, Telangana, India
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Gopal Kumar’s Emails go****@as****.com
Gopal Kumar’s Phone Numbers 1800224****
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Gopal Kumar’s Location Hyderabad, Telangana, India
Gopal Kumar’s Expertise Certified AV/IT professional with Years of experience in AV & IT Industry, Customer support, SLA management expertise, Managing and delivering Innovative AV & IT Solutions, Service delivery, Strategic planning/Business solutions, Team leadership, Project & Service management, Expense planning, Contract negotiation and OEM/ Vendor relations for business critical AV/IT infrastructure projects on time. AVIXA Premium Member & AVIXA Certified AV Technologist. Leaderships: - Intelligent Service Delivery Manager with 11+ years of experience in AV & IT Industry. Strong leader for driving efficiency and cost savings through continuous process improvements. A polished individual with a drive to proactively initiate positive change. Objective: - Engaging in a profession within an organization in utilizing my professional skills for providing better results & obtaining a challenging and intellectually satisfying position in the organization that allows learning new technologies. Expertise: - Assessing client needs and developing solutions to promote business opportunities. Established decision-maker with background in mentoring others to accomplish project milestones. Knowledge of System integration, Customer SLA Management, AV & IT Solution designing, implementation & Services. Team Management and Operations support. Skills: - - Service Delivery, Helpdesk Lead & Operations support Expertise - Troubleshooting & Technical Support - Pre-Sales & Post-Sales Services - Client relationship management - Client needs assessments, Solution Development - Training and coaching, Staff Management Certifications: - - AVIXA/ Infocomm AV Technologist - Crestron CTI-P101, P102, DMC-DK, EK etc. - Crestron, Extron & Kramer Control Specialist, AV Associate etc. - Biamp TesiraForte, Bose, Harman and Dante Certifications. - Linkedin & Udemy Leaderships Certifications etc. Professional Training & Certification: - • Certified by BIAMP, BOSE, ClearOne, SHURE & SENNHEISER. • Audinate (Dante) Certified: - Dante Certification Level 1, Level 2 & Level 3. • Certified Kramer AV & Control Specialist. • Certified by CRESTRON, HARMAN, POLYCOM, QSC, LIGHTWARE, HDBaseT, SAMSUNG. Mob. Number- +91-7277297848 E-mail- [email protected].
Gopal Kumar’s Current Industry Astreya
Gopal
Kumar’s Prior Industry
Astreya
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Deep It Solutions As An It Supervisor
|
Hyatt Regency
|
Fine Art Solutions
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Avantiva
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Work Experience

Astreya
Av Service Delivery Manager, India For Google
Thu Jul 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Avantiva
Technical Lead – Av Support, Pan India
Fri Feb 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jul 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
Avantiva
Sr. Av Support Engineer– Customer Slas & Relationships.
Thu Mar 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jan 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)
Avantiva
Av Support Engineer
Sun Oct 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Mar 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
Hyatt Regency
Senior Av Engineer - Site Lead
Fri Jul 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Sep 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)
Fine Art Solutions
Av Engineer
Fri Jul 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Dec 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Deep It Solutions As An It Supervisor
It Supervisor
Mon Sep 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jul 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Astreya
Av Service Delivery Manager, India for Google
— Present