
Grace Cobian
I am an accomplished customer service professional with expert knowledge and experience with inbound sales and customer retention... | Tempe, Arizona, United States
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Grace Cobian’s Emails gc****@di****.cl
Grace Cobian’s Phone Numbers No phone number available.
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Grace Cobian’s Location Tempe, Arizona, United States
Grace Cobian’s Expertise I am an accomplished customer service professional with expert knowledge and experience with inbound sales and customer retention strategies for the energy services industry. I am known for having proven ability to effectively build trust in relationships by adhering to defined call flow structure and using needs-based selling techniques. I communicate professionally and courteously both verbally and in written communications. I have received awards for top sales and perfect attendance. A previous manager noted "Grace was always planning ahead and anticipating problems in a variety of situations. She was able to innovate solutions and impressed our customers with answers leaders did not have. This was done by going above and beyond and reaching out to our back office teams to get solutions right away. In fact, she was the leader in finding solutions on every job we did. " I was the mediator when the team disagreed and often brought everyone to a satisfactory solution. Core competencies include: ● Quality Customer Experience ● Creative Inbound Sales Techniques ● Customer Retention Strategies ● Call Center Operations ● Salesforce / Right Call Flow Scripting ● Avaya Phone System ● Trainer / Mentor
Grace Cobian’s Current Industry Direct Energy
Grace
Cobian’s Prior Industry
Direct Energy
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Work Experience

Direct Energy
Retention Specialist
Sun Jan 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Direct Energy
Inbound SalesAgent
Thu Jan 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jan 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)
Direct Energy
Customer Service/Sales Agent
Wed Jan 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Dec 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)