
Graham Austing
I'm a Project Manager and Business Analyst with over 15 years’ experience in international e-commerce, telecommunications, publishing, electronics,... | Boudry, Boudry, Switzerland
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Graham Austing’s Emails gr****@ne****.com
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Graham Austing’s Location Boudry, Boudry, Switzerland
Graham Austing’s Expertise I'm a Project Manager and Business Analyst with over 15 years’ experience in international e-commerce, telecommunications, publishing, electronics, food & beverages, nutrition and consumer goods. I am a team player with a technically minded approach that enables and ensures added value. I enjoy working with people, planning, executing and delivering projects and products with local and virtual teams. My professional goal is to pursue my career in the digital sector, working on medium to large-scale projects and innovative products. Competencies Business Analysis (12 years) Fully at home in both Waterfall and Agile worlds, I write functional and technical specifications, conduct feasibility studies, and create use cases, user stories, test cases, acceptance criteria and all types of technical and end-user documentation. I enjoy the process of evolving business vision, goals and strategy into detailed business and technical requirements. I have assessed 3rd party solutions by running RFQs, and verified and validated the solutions during and after integration, for example with telecoms billing (Amdocs) and e-commerce rating & review (Sprinklr) systems. I am a Certified Business Analysis Professional (CBAP), and have run coaching sessions for junior business analysts. IT Project Management (11 years) Managing multiple complex e-commerce and API projects, I ensure alignment between Business, Digital and IT departments. I create project charters, project plans and communications plans, manage the resources and costs, and define the necessary metrics and analytics to measure the success of my projects. I enjoy working with stakeholders at all levels, building, delivering, monitoring, measuring and reporting on projects and programs. My projects have ranged from worldwide e-commerce on web and mobile (mainly with SAP Hybris as the underlying platform), to telecoms rating, billing and CRM systems, IoT connected machines and the development and commercialisation of APIs. Scrum Product Owner (4 years) I maximise product value by helping the Scrum team to select and develop the features that bring the most value to the business and customers. Working with the development team as ‘the voice of the Business’, I can guide them to focus on the key business and technical drivers of a given product, answering their questions about product features. I have done this in both R&D and commercial environments, working on APIs, mobile apps, and integrating new product/e-commerce developments such as Nespresso Vertuo.
Graham Austing’s Current Industry Swatch
Graham
Austing’s Prior Industry
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Work Experience

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Senior Project Manager, eCommerce Program Manager
Fri Jul 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Scott Sports
Senior Business Analyst
Fri Nov 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Apr 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Nestle
Digital Project Manager & Business Analyst
Tue May 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jun 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)
Nestle Nespresso
Project Manager & Business Analyst
Tue May 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Dec 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Nestle Nespresso
eCommerce Business Analyst
Tue May 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Mar 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Orange
Senior Business Analyst
Fri Jun 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Apr 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)
Hansen
IT Support Team Manager (7FTE)
Thu Aug 01 1996 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Apr 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time)
Penguin Books
Deputy Publishing Programme Manager
Fri Jan 01 1993 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jan 01 1996 00:00:00 GMT+0000 (Coordinated Universal Time)