Graham Hatch
**All views expressed are my own** Enterprising, insightful and commercially astute senior leader, with 20+ years of experience in... | Greater Coventry Area, Greater Coventry Area, United Kingdom
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Graham Hatch’s Emails gh****@bt****.com
Graham Hatch’s Phone Numbers No phone number available.
Social Media
Graham Hatch’s Location Greater Coventry Area, Greater Coventry Area, United Kingdom
Graham Hatch’s Expertise **All views expressed are my own** Enterprising, insightful and commercially astute senior leader, with 20+ years of experience in leading operations within B2B, B2C, automotive, OEM, aftermarket, dealerships, SMEs and FTSE-250 international corporate markets. Leverages a results-driven, people-centric, and data-driven approach to achieve key perfomance indicator (KPI) results and meet service level agreements (SLAs). Takes ownership of the customer journey, whilst securing and maintaining boardroom-level ‘buy-in’ for operational improvement strategies. Continually improves customer satisfaction (NPS), quality and profit levels. Pragmatically applies industry best practice methods and is able to leverage a wide network of industry contacts, delivering sustainable performance. Builds trusted relationships with strategic partners, dealers and customers. Expertise in driving business change, modernising and transforming sales and service operations, delivering pioneering projects, delivering cultural and continuous improvement, whilst delivering cost savings and benefits. Resilient and inspiring as a business leader, engaging with senior stakeholders, building empowered working environments, setting clear key performance indicators, and achieving rapid results by developing highly motivated people and teams. An exceptional track record of improving and leading high-level performing operations within challenging fast-evolving environments. Consistently delivers operational excellence and increased business value. Practical experience of effectively leveraging both traditional and ‘always on’ digital self-serve delivery.
Graham Hatch’s Current Industry Aston Martin Lagonda
Graham
Hatch’s Prior Industry
Land Rover
|
Jaguar Land Rover
|
Aston Martin Lagonda
|
Dogs Hq
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Work Experience
Aston Martin Lagonda
Head of Aftersales, UK & South Africa
Sun Jan 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Dogs Hq
Owner / Director of Natural Dog Treatz | B2C e-Commerce Start-Up
Sat Jan 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Mar 01 2024 00:00:00 GMT+0000 (Coordinated Universal Time)
Aston Martin Lagonda
Senior Manager Client Services
Thu Mar 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jan 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Jaguar Land Rover
Manager, Retail Service Experience
Mon Jun 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Mar 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
Jaguar Land Rover
Customer Service Manager, MENA, Brazil, Latin America, the Caribbean and Australia
Thu Aug 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jun 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Jaguar Land Rover
Regional Business Development Manager, Asia Pacific, Brazil & Latin America
Wed Jul 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Aug 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
Jaguar Land Rover
Global Technical Support & Customer Contact Centre Manager
Sat Sep 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jul 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)
Land Rover
Product Quality Manager
Tue Feb 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Sep 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time)
Land Rover
Regional Aftersales Manager, Business Development, Europe
Mon Oct 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Feb 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time)
Land Rover
Regional Technical Manager, UK National Sales Company
Thu Oct 01 1998 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Oct 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time)Skills
Languages
Graham Hatch Email Addresses
FAQ About Graham Hatch
-
Graham Hatch is located at
Greater Coventry Area, Greater Coventry Area, United Kingdom -
Graham Hatch is a
**All views expressed are my own** Enterprising, insightful and commercially astute senior leader, with 20+ years of experience in leading operations within B2B, B2C, automotive, OEM, aftermarket, dealerships, SMEs and FTSE-250 international corporate markets. Leverages a results-driven, people-centric, and data-driven approach to achieve key perfomance indicator (KPI) results and meet service level agreements (SLAs). Takes ownership of the customer journey, whilst securing and maintaining boardroom-level ‘buy-in’ for operational improvement strategies. Continually improves customer satisfaction (NPS), quality and profit levels. Pragmatically applies industry best practice methods and is able to leverage a wide network of industry contacts, delivering sustainable performance. Builds trusted relationships with strategic partners, dealers and customers. Expertise in driving business change, modernising and transforming sales and service operations, delivering pioneering projects, delivering cultural and continuous improvement, whilst delivering cost savings and benefits. Resilient and inspiring as a business leader, engaging with senior stakeholders, building empowered working environments, setting clear key performance indicators, and achieving rapid results by developing highly motivated people and teams. An exceptional track record of improving and leading high-level performing operations within challenging fast-evolving environments. Consistently delivers operational excellence and increased business value. Practical experience of effectively leveraging both traditional and ‘always on’ digital self-serve delivery. Aston Martin Lagonda -
Graham Hatch currently works in the
Aston Martin Lagonda -
Graham Hatch specializes in
**All views expressed are my own** Enterprising, insightful and commercially astute senior leader, with 20+ years of experience in leading operations within B2B, B2C, automotive, OEM, aftermarket, dealerships, SMEs and FTSE-250 international corporate markets. Leverages a results-driven, people-centric, and data-driven approach to achieve key perfomance indicator (KPI) results and meet service level agreements (SLAs). Takes ownership of the customer journey, whilst securing and maintaining boardroom-level ‘buy-in’ for operational improvement strategies. Continually improves customer satisfaction (NPS), quality and profit levels. Pragmatically applies industry best practice methods and is able to leverage a wide network of industry contacts, delivering sustainable performance. Builds trusted relationships with strategic partners, dealers and customers. Expertise in driving business change, modernising and transforming sales and service operations, delivering pioneering projects, delivering cultural and continuous improvement, whilst delivering cost savings and benefits. Resilient and inspiring as a business leader, engaging with senior stakeholders, building empowered working environments, setting clear key performance indicators, and achieving rapid results by developing highly motivated people and teams. An exceptional track record of improving and leading high-level performing operations within challenging fast-evolving environments. Consistently delivers operational excellence and increased business value. Practical experience of effectively leveraging both traditional and ‘always on’ digital self-serve delivery. -
Graham Hatch speaks the following languages:
No languages available. -
Graham Hatch has prior experience in the following industries:
Dogs Hq , Aston Martin Lagonda , Jaguar Land Rover , Jaguar Land Rover , Jaguar Land Rover , Jaguar Land Rover , Land Rover , Land Rover , Land Rover -
Graham Hatch has the following professional experience:
Aston Martin Lagonda , Dogs Hq , Aston Martin Lagonda , Jaguar Land Rover , Jaguar Land Rover , Jaguar Land Rover , Jaguar Land Rover , Land Rover , Land Rover , Land Rover . -
You can view Graham Hatch’s
LinkedIn profile at LinkedIn URL. -
Graham Hatch’s work email addresses are
[email protected] . -
Graham Hatch works at
Aston Martin Lagonda
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