
Handan Ignelioglu
• Working as a part of the Sales Support Team of the Consumer Sales Department, • Doing sales... | Turkey
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Handan Ignelioglu’s Emails ha****@tu****.com
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Handan Ignelioglu’s Location Turkey
Handan Ignelioglu’s Expertise • Working as a part of the Sales Support Team of the Consumer Sales Department, • Doing sales premium budget, sales premium model and payment analyses to overcome possible fraud cases from various sales channels • Organizing feedback meetings with all sales team regarding targets, premiums and payments • Planning projects & roadmaps, deploying results and generating alarms to the relevant departments • Planning and deploying annual & monthly sales strategies: Planning the annual sales targets, synchronizing the targets with directors of the Board, distributing the targets to sales channels and integrating approved targets to dealer & SME portals, Regulating the sales presidency budget including opex & capex by preparing monthly and annual forecast reports, modifying channel premium systems and channel based sales targets using sales target realizations, Working with sales systems development & IT Departments on producing various strategic reports like sales analysis, product analysis, sales trends, churn trends, channel based product penetration using tools like Microsoft Access and Business Objects Working with Strategy & Finance Departments for creating budget forecast of the Sales Presidency by analyzing KPI, sales, marketing and strategy related reports. • Internal auditing for ISO 9001 • Doing market analysis, comparing competing services or products. Sales Strategy & Performance Specialist My Experience working for Turk Telekom is majorly about leading/attending projects for preparing or updating sales systems with details such as: • Working as a part of the Sales Strategy and Performance Team, directly reporting to the Sales President • Planning of the Dealer & SME channels’ premium system, • Working with sales system development & IT Departments on the integration and automation of various premium systems, • Planning and deploying annual & monthly sales strategies: Planning the annual sales targets, synchronizing the targets with directors of the Board, distributing the targets to sales channels and integrating approved targets to dealer & SME portals, Regulating the sales presidency budget including opex & capex by preparing monthly and annual forecast reports, modifying channel premium systems and channel based sales targets using sales target realizations, Working with sales systems development & IT Departments on producing various strategic reports like sales analysis, product analysis, sales trends, churn trends, channel based product penetration using tools like Microsoft Access and Business Objects Working with Strategy & Finance Departments for creating budget forecast of the Sales Presidency by analyzing KPI, sales, marketing and strategy related reports. • Doing sales premium budget, sales premium model and payment analyses to overcome possible fraud cases from various sales channels • Organizing feedback meetings with all sales team regarding targets, premiums and payments • Attending meetings with TTNET Sales, Marketing and Finance Departments in order to synchronize channel premiums and budgets • Meeting with internal Financial and IT audit teams and Sales System Development Team regularly for improving existing sales IT system premium module security and integrity.• Following and modifying processes workflows and processes to reach more successful targets ( efficiency & profitability & quality ) • Managing a 20 people team with operations supervisor & manager to reach the set quotas and targets. • Providing fast, high quality and solution oriented services to Digiturk Inbound Customer 24 / 7 in line with standards sets before. Managing the following business and outputs • Creating and planning sales strategy to realize sales revenue and number of subscribers needed • Planning the annual sales targets, synchronizing the targets with directors • Regulating the residential sales budget including opex & capex by preparing monthly and annual forecast reports, modifying channel premium systems and channel based sales targets using sales • Managing and creating projects to increase sales and productivities • Managing organized processes to gather, analyse and report data for supporting efficiency and profitability decisions of the company • Ensuring all sales materials ( CPE Management ) • Balancing and between sales and company’s objectives followed up • Coordinating and communicating with the relevant departments for establishment of operation in a healthy way. • In alliance with customer needs coordinating all marketing activities by taking into consideration company's quality policy, and upper management's views when needed • Managing and enabling that team is up to date with advancements in telecommunication industry and these advancements are well adapted in the company. • Periodically following needs and developments and informs upper management • Determining roadmap of marketing projects that are developed to satisfy a need, following them up, publishing their results and alarms upper management when needed. • Managing team's market research and benchmarking activities and informs upper management about competitor's product and services. • Watching, controlling, developing and determining coordination of direct reporting units. • Evaluating market analysis and streamlines interdepartmental coordination. • Recommending ideas around developing marketing methods and processing to upper management • Reporting performance of owned processes coordinating with Customer Experience (unit) to upper management. • Managing and controlling that procedures and processes are applied and well documented. • Executing tasks related to the core function that are given from line manager. • Motivating, educating, developing and evaluating performance of own subordinates to enable them to work effectively and efficiently. • Following legal procedures and makes sure that proper actions are taken towards changes in those procedures. • Managing budgeting of marketing campaigns and projects. • Making sure that reports that are demanded from line manager are prepared.• Working as a part of the Sales Support Team of the Consumer Sales Department, • Doing sales premium budget, sales premium model and payment analyses to overcome possible fraud cases from various sales channels • Organizing feedback meetings with all sales team regarding targets, premiums and payments • Planning projects & roadmaps, deploying results and generating alarms to the relevant departments • Planning and deploying annual & monthly sales strategies: Planning the annual sales targets, synchronizing the targets with directors of the Board, distributing the targets to sales channels and integrating approved targets to dealer & SME portals, Regulating the sales presidency budget including opex & capex by preparing monthly and annual forecast reports, modifying channel premium systems and channel based sales targets using sales target realizations, Working with sales systems development & IT Departments on producing various strategic reports like sales analysis, product analysis, sales trends, churn trends, channel based product penetration using tools like Microsoft Access and Business Objects Working with Strategy & Finance Departments for creating budget forecast of the Sales Presidency by analyzing KPI, sales, marketing and strategy related reports. • Internal auditing for ISO 9001 • Doing market analysis, comparing competing services or products. Call Center Budget and Planning, Expert • Working as a part of the Budget and Planning Team, • Planning and assigning the most suitable shift plans for the customer representatives to supply performance end efficiency targets • Analyzing call center operations efficiency, • Working with Finance Departments for creating production budget forecast of the related call center operations by analyzing KPI Call Center Reporting, Expert • Working as a part of the MIS Reporting Team • Organizing processes to gather, analyse and report data for supporting efficiency and profitability decisions of the company.
Handan Ignelioglu’s Current Industry Turkcell
Handan
Ignelioglu’s Prior Industry
Turkcell Global Bilgi
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Global Bilgi
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Turk Telekom
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Turkcell SuperOnline
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KVK Teknoloji Ürünleri
|
Turkcell Superonline
|
Turkcell
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Work Experience

Turkcell
Active Sales Performance Monitoring & Incentive Manager
Sat Aug 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Turkcell Superonline
Channel Performance and Budget Manager
Sun Jun 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Aug 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Turkcell Superonline
Budget Performance Management Specialist
Fri Feb 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Aug 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
KVK Teknoloji Ürünleri
Marketing Planning Unit Manager
Tue May 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Feb 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
Turkcell SuperOnline
Sales Support Senior Expert
Wed Jun 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue May 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)
Turk Telekom
SALES STRATEGY & PERFORMANCE SPECIALIST
Tue Jul 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jun 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)
Global Bilgi
Budget & Planning Specialist
Sun Jan 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jul 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time)
Turkcell Global Bilgi
Call Center MTG & Digiturk, Inbound Team Leader
Thu Jan 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jan 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time)
Turkcell Global Bilgi
Call Center Digiturk, Customer Representative & Team Leader Support
Tue Jan 01 2002 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jan 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time)