Irene Yong
A performance-driven customer service manager that skilled in strategic planning, procedure formulation, operation management, change implementation, risk identification... | Selangor, Selangor, Malaysia
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Irene Yong’s Emails ir****@sw****.com
Irene Yong’s Phone Numbers No phone number available.
Social Media
Irene Yong’s Location Selangor, Selangor, Malaysia
Irene Yong’s Expertise A performance-driven customer service manager that skilled in strategic planning, procedure formulation, operation management, change implementation, risk identification and mitigation, statistical analysis and customer journey mapping. Familiar with 24/7 shift pattern and CRM tools (Zendesk, Salesforce, Jira, Novomind, Cisco, Workforce Management, SAP etc). With experience in a startup environment and BPO setup.
Irene Yong’s Current Industry Swift
Irene
Yong’s Prior Industry
Tdcx
|
Cabital
|
Swift
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Work Experience
Swift
Customer Support Manager (Emea/Us) - Global Support Delivery
Thu Dec 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Cabital
Assistant Customer Service Manager (Apac/Emea)
Sat Jan 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Dec 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Tdcx
Senior Operations Team Leader
Fri Sep 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Dec 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)Skills
Languages
Irene Yong Email Addresses
FAQ About Irene Yong
-
Irene Yong is located at
Selangor, Selangor, Malaysia -
Irene Yong is a
A performance-driven customer service manager that skilled in strategic planning, procedure formulation, operation management, change implementation, risk identification and mitigation, statistical analysis and customer journey mapping. Familiar with 24/7 shift pattern and CRM tools (Zendesk, Salesforce, Jira, Novomind, Cisco, Workforce Management, SAP etc). With experience in a startup environment and BPO setup. Swift -
Irene Yong currently works in the
Swift -
Irene Yong specializes in
A performance-driven customer service manager that skilled in strategic planning, procedure formulation, operation management, change implementation, risk identification and mitigation, statistical analysis and customer journey mapping. Familiar with 24/7 shift pattern and CRM tools (Zendesk, Salesforce, Jira, Novomind, Cisco, Workforce Management, SAP etc). With experience in a startup environment and BPO setup. -
Irene Yong speaks the following languages:
No languages available. -
Irene Yong has prior experience in the following industries:
Cabital , Tdcx -
Irene Yong has the following professional experience:
Swift , Cabital , Tdcx . -
You can view Irene Yong’s
LinkedIn profile at LinkedIn URL. -
Irene Yong’s work email addresses are
[email protected] . -
Irene Yong works at
Swift
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