Iris Munshi
• Customer Support and Delivery leader with 20+ years of IT services experience, including 10+ years in leadership position... | Bengaluru, Bengaluru, India
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Iris Munshi’s Emails ir****@pi****.com
Iris Munshi’s Phone Numbers 91806718****
Social Media
Iris Munshi’s Location Bengaluru, Bengaluru, India
Iris Munshi’s Expertise • Customer Support and Delivery leader with 20+ years of IT services experience, including 10+ years in leadership position • Self-driven, passionate, and result-oriented services leader with good communication and collaboration skills • Experienced in setting up and leading global 24*7 service desk centers (L1, L2, L3, & Ops) for customer support and managed services in multiple organizations • Conversant with customer service best practices to build client loyalty, satisfaction, & sustainable business growth, and to deliver tangible business value to customers & organization • ITIL 2011 Expert level certified professional, with leadership experience in all phases of ITIL lifecycle
Iris Munshi’s Current Industry Pine Labs
Iris
Munshi’s Prior Industry
Tata Telecom
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Sasken Communication Technologies
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Enstage
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Servicemax
|
Moveinsync
|
Qlik
|
Pine Labs
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Work Experience
Pine Labs
Associate Director
Tue Jan 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Qlik
Support Delivery Manager
Fri Apr 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Nov 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
Moveinsync
Director - Customer Excellence
Thu Jan 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jan 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Servicemax
Customer Support Manager
Tue Jan 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jan 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Enstage
Sr. Support And Operations Manager
Fri Jan 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jan 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
Sasken Communication Technologies
Project Manager - Configuration & Release Manager
Sat Jan 01 2000 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jan 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time)
Tata Telecom
System Administrator & Lotus Notes Administrator
Sat Jan 01 1994 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jan 01 2000 00:00:00 GMT+0000 (Coordinated Universal Time)Skills
Languages
Iris Munshi Email Addresses
Iris Munshi Phone Number
FAQ About Iris Munshi
-
Iris Munshi is located at
Bengaluru, Bengaluru, India -
Iris Munshi is a
• Customer Support and Delivery leader with 20+ years of IT services experience, including 10+ years in leadership position • Self-driven, passionate, and result-oriented services leader with good communication and collaboration skills • Experienced in setting up and leading global 24*7 service desk centers (L1, L2, L3, & Ops) for customer support and managed services in multiple organizations • Conversant with customer service best practices to build client loyalty, satisfaction, & sustainable business growth, and to deliver tangible business value to customers & organization • ITIL 2011 Expert level certified professional, with leadership experience in all phases of ITIL lifecycle Pine Labs -
Iris Munshi currently works in the
Pine Labs -
Iris Munshi specializes in
• Customer Support and Delivery leader with 20+ years of IT services experience, including 10+ years in leadership position • Self-driven, passionate, and result-oriented services leader with good communication and collaboration skills • Experienced in setting up and leading global 24*7 service desk centers (L1, L2, L3, & Ops) for customer support and managed services in multiple organizations • Conversant with customer service best practices to build client loyalty, satisfaction, & sustainable business growth, and to deliver tangible business value to customers & organization • ITIL 2011 Expert level certified professional, with leadership experience in all phases of ITIL lifecycle -
Iris Munshi speaks the following languages:
No languages available. -
Iris Munshi has prior experience in the following industries:
Qlik , Moveinsync , Servicemax , Enstage , Sasken Communication Technologies , Tata Telecom -
Iris Munshi has the following professional experience:
Pine Labs , Qlik , Moveinsync , Servicemax , Enstage , Sasken Communication Technologies , Tata Telecom . -
You can view Iris Munshi’s
LinkedIn profile at LinkedIn URL. -
Iris Munshi’s work email addresses are
[email protected] . -
Iris Munshi works at
Pine Labs
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