Ivett Wicker
Senior Operations Methodology & Platform for Excellence I am a Senior Operations Manager with a proven track record of... | United States
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Ivett Wicker’s Emails iv****@te****.com
Ivett Wicker’s Phone Numbers No phone number available.
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Ivett Wicker’s Location United States
Ivett Wicker’s Expertise Senior Operations Methodology & Platform for Excellence I am a Senior Operations Manager with a proven track record of leading teams to achieve business goals and surpass customer satisfaction scores. I am constantly seeking more efficient processes, increased productivity, and cost reductions through the development of customized structures for each business unit. My expertise in directing coaching and career development programs has improved employee retention and boosted productivity. I am a quick problem solver who proactively identifies issues before they negatively impact operations, with an ability to find solutions despite limited resources while maintaining quality service delivery. I am proud of my career highlights, which include: • Successfully leading the return of over 100 team members of a Texas energy company who had been sent home due to the COVID-19 pandemic site closure by reclassifying them as essential workers. • Establishing all necessary processes and structures for a call center operation within five days following site closure, setting a new launch record for TELUS International US. • Effectively utilizing departmental expertise to create infographics that mitigated knowledge gaps among new hires after expedited training. • Achieving all KPI targets within two weeks post-deployment of new hire training into production. I am excited to continue my career growth as a Senior Operations Manager. Please feel free to reach out to me to discuss potential opportunities. Thank you!
Ivett Wicker’s Current Industry Gallagher
Ivett
Wicker’s Prior Industry
24 Hour Fitness
|
Telus International
|
Gallagher
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Work Experience
Gallagher
Operations Manager
Sat Jul 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Telus International
Sr Operations Manager
Thu Apr 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Apr 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time)
Telus International
Operations Manager
Sun Oct 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Apr 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
Telus International
Customer Experience Leader
Mon Jun 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Oct 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)
Telus International
Sr Operations Team Leader
Tue Apr 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jun 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Telus International
Operations Team Leader
Fri Mar 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Apr 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Telus International
Customer Experience Coach
Thu Mar 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Mar 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
Telus International
Customer Service Representative
Mon Aug 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Feb 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)
24 Hour Fitness
Assistant Memberships Manager
Mon Feb 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue May 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)Skills
Languages
Ivett Wicker Email Addresses
FAQ About Ivett Wicker
-
Ivett Wicker is located at
United States -
Ivett Wicker is a
Senior Operations Methodology & Platform for Excellence I am a Senior Operations Manager with a proven track record of leading teams to achieve business goals and surpass customer satisfaction scores. I am constantly seeking more efficient processes, increased productivity, and cost reductions through the development of customized structures for each business unit. My expertise in directing coaching and career development programs has improved employee retention and boosted productivity. I am a quick problem solver who proactively identifies issues before they negatively impact operations, with an ability to find solutions despite limited resources while maintaining quality service delivery. I am proud of my career highlights, which include: • Successfully leading the return of over 100 team members of a Texas energy company who had been sent home due to the COVID-19 pandemic site closure by reclassifying them as essential workers. • Establishing all necessary processes and structures for a call center operation within five days following site closure, setting a new launch record for TELUS International US. • Effectively utilizing departmental expertise to create infographics that mitigated knowledge gaps among new hires after expedited training. • Achieving all KPI targets within two weeks post-deployment of new hire training into production. I am excited to continue my career growth as a Senior Operations Manager. Please feel free to reach out to me to discuss potential opportunities. Thank you! Gallagher -
Ivett Wicker currently works in the
Gallagher -
Ivett Wicker specializes in
Senior Operations Methodology & Platform for Excellence I am a Senior Operations Manager with a proven track record of leading teams to achieve business goals and surpass customer satisfaction scores. I am constantly seeking more efficient processes, increased productivity, and cost reductions through the development of customized structures for each business unit. My expertise in directing coaching and career development programs has improved employee retention and boosted productivity. I am a quick problem solver who proactively identifies issues before they negatively impact operations, with an ability to find solutions despite limited resources while maintaining quality service delivery. I am proud of my career highlights, which include: • Successfully leading the return of over 100 team members of a Texas energy company who had been sent home due to the COVID-19 pandemic site closure by reclassifying them as essential workers. • Establishing all necessary processes and structures for a call center operation within five days following site closure, setting a new launch record for TELUS International US. • Effectively utilizing departmental expertise to create infographics that mitigated knowledge gaps among new hires after expedited training. • Achieving all KPI targets within two weeks post-deployment of new hire training into production. I am excited to continue my career growth as a Senior Operations Manager. Please feel free to reach out to me to discuss potential opportunities. Thank you! -
Ivett Wicker speaks the following languages:
No languages available. -
Ivett Wicker has prior experience in the following industries:
Telus International , Telus International , Telus International , Telus International , Telus International , Telus International , Telus International , 24 Hour Fitness -
Ivett Wicker has the following professional experience:
Gallagher , Telus International , Telus International , Telus International , Telus International , Telus International , Telus International , Telus International , 24 Hour Fitness . -
You can view Ivett Wicker’s
LinkedIn profile at LinkedIn URL. -
Ivett Wicker’s work email addresses are
[email protected] . -
Ivett Wicker works at
Gallagher
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