
Jacob Raj
Substantial global experience in industry leaders’ (GE, Genpact and Tesco) captive and third party shared services (BPO /... | Bengaluru, Bengaluru, India
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Jacob Raj’s Emails ja****@te****.com
Jacob Raj’s Phone Numbers No phone number available.
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Jacob Raj’s Location Bengaluru, Bengaluru, India
Jacob Raj’s Expertise Substantial global experience in industry leaders’ (GE, Genpact and Tesco) captive and third party shared services (BPO / ITES) specializing in (1) new center set up (2) large scale transitions (3) operations ramp up, management (4) project management (5) business continuity (6) corporate social responsibility. By being business savvy, challenged the status quo, exhibited leadership driven by purpose and by belief and achieved the below key milestones: • Attracted, developed, engaged and retained 250+ talents. Consistently kept attrition < 10% • Set up 5 new centers / moved processes between locations, ensured business as usual operations • Cost and time effectively migrated / transitioned 20 processes, 200+ roles and IT migrations • Ramped up, standardized and integrated operations for 30 processes and led up to 250 members • Delivered 48 million benefits through 20 different improvement, change / transformation projects • Identified, fixed > 50 control gaps; ensured smooth operations through business continuity plans • CSR initiatives benefiting 1800 children involving 220 volunteers, enhanced vision for 245 children Career Span • Global Exposure : North America, Europe, Asia and Australia • Domain Knowledge : End to end Financial, Human Resource, Business Services • Industry verticals : Retail, Capital, Appliances, Aviation Services, Medical Systems, Transportation Systems, Mortgage, Insurance, Media, Real Estate, Recruitment Services • Technology : Mainframe, Oracle, PeopleSoft, SAP Minitab, Visio, Workflow tools - Jira, SharePoint and more • Quality Tools : 6 Sigma, Kaizen, Lean, Transition Tool Kits Education P.G Diploma in International Business, M.B.A (Marketing, Finance, HR), B.Sc (Chemistry) Certification Indian Army College Wing (National Cadet Corps Top 'C' Certificate), Retail, US Payroll
Jacob Raj’s Current Industry Tesco Hsc
Jacob
Raj’s Prior Industry
Tesco Bengaluru
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Spurgeon Transport
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Magsun Infotech
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Genpact
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Global Reality Outsourcing
|
Eighteen Hundred Bpo
|
Tesco Hsc
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Work Experience

Tesco Hsc
Manager Operations (Experience Equivalent To Avp In Shared Services / Bpo / Ites)
Fri Feb 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Eighteen Hundred Bpo
Business Manager
Thu Mar 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Feb 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time)
Global Reality Outsourcing
Manager
Fri Dec 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Mar 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time)
Genpact
Process Associate To Assistant Manager
Fri Jan 01 1999 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Dec 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time)
Magsun Infotech
Channel Executive (Sales)
Sun Feb 01 1998 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Dec 01 1998 00:00:00 GMT+0000 (Coordinated Universal Time)
Spurgeon Transport
Senior Marketing Executive
Tue Apr 01 1997 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jan 01 1998 00:00:00 GMT+0000 (Coordinated Universal Time)
Tesco Bengaluru
Manager Operations (Experience Equivalent to Assistant Vice President
— Present