
Jacob Wehmann
๐ Training Manager Customer Advocate Problem Solver Team Leader With over 7 years in the SaaS/Tech... | Greater Seattle Area, Greater Seattle Area, United States
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Jacob Wehmannโs Emails ja****@sm****.com
Jacob Wehmannโs Phone Numbers No phone number available.
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Jacob Wehmannโs Location Greater Seattle Area, Greater Seattle Area, United States
Jacob Wehmannโs Expertise ๐ Training Manager Customer Advocate Problem Solver Team Leader With over 7 years in the SaaS/Tech industry, I've honed my craft as a Customer Service and Customer Success specialist. I thrive on connecting directly with customers, not only to resolve their challenges but to elevate their experiences to the extraordinary. My journey has led me to wear multiple hats โ from leading a dynamic team of 10-15 Customer Care Specialists, with an industry-leading response rate, to spearheading impactful webinars and videos that resonate with audiences of all sizes. ๐ Key Accomplishments: Guided teams to exceptional response rates (within a 24-hour Service Level Agreement (SLA)) and unparalleled customer satisfaction (4.75 CSAT or higher). Transformed intricate processes into streamlined workflows, saving clients time and resources. For example, one customer's process was streamlined from a week to just 2-3 hours or a >90% reduction in time spent. Achieved a significant threefold increase in webinar attendance through tailored marketing initiatives and implemented a 50% month-over-month expansion of webinar sessions, resulting in heightened customer engagement and an increase in customer experience. ๐ ๏ธ Unique Skillset: I possess a powerful toolkit of skills including empathetic customer service, effective communication, strategic problem-solving, project management, and fostering interpersonal connections. My passion lies in coaching and training individuals, nurturing critical thinking, and empowering personal growth. ๐ Philosophy and Passion: I firmly believe in the philosophy of helping others thrive and be their best selves. As a dedicated advocate, I'm committed to elevating collective success and continuously evolving to make a positive impact. ๐ฏ Aspirations: My goal is to lead a team of like-minded professionals who share a common goal of enriching lives and solving challenges. Together, we'll drive innovation, foster growth, and embrace the ethos of collective betterment. โ Beyond Work: When I'm not diving into tech, I'm casting my line in the water for some quality fishing time, engrossed in a good book, or exploring the world of 3D printing. ๐ Let's Connect: I'm driven by the belief that we have a finite time to make a positive impact. Let's connect, collaborate, and work together to make our journey on this planet truly remarkable.
Jacob Wehmannโs Current Industry Digitalradius
Jacob
Wehmannโs Prior Industry
Fred Meyer
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Match Making Access To College Happen
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University Of Washington Bothell
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Nimia
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Chasing Bubbles
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Home Destination Real Estate
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Remax Eastside Brokers
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F1 Consultancy
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Smartsheet
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Clickup
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Digitalradius
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Work Experience

Digitalradius
Smartsheet Developer
Mon Jan 01 2024 00:00:00 GMT+0000 (Coordinated Universal Time) โ Present
Clickup
Training Specialist
Fri Jul 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) โ Thu Jun 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time)
Clickup
Professional Services Product Consultant
Sun Aug 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) โ Fri Jul 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Smartsheet
Solutions Implementation Manager
Wed Apr 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) โ Sun Aug 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
Smartsheet
Finance Customer Care Manager
Tue Nov 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) โ Wed Apr 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
F1 Consultancy
Contractor
Fri May 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) โ Tue Nov 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Remax Eastside Brokers
Real Estate Broker
Mon Sep 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) โ Tue Nov 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Home Destination Real Estate
Marketing Assistant
Tue Apr 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) โ Tue Jul 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Chasing Bubbles
Marketing Intern
Sat Feb 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) โ Tue Apr 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Nimia
Sales and Marketing Intern
Wed Jan 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) โ Sat Feb 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
University Of Washington Bothell
Diversity Outreach and Recruitment Intern
Mon Oct 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) โ Fri Mar 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
Match Making Access To College Happen
Mountlake Terrace High School Lead
Wed Feb 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) โ Sat Jun 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
Match Making Access To College Happen
Steering Committee Member
Thu Dec 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) โ Sat Jun 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
Match Making Access To College Happen
Recruitment Work Team Lead
Tue Nov 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) โ Fri Jun 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)
Fred Meyer
Cashier
Thu Sep 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) โ Wed Aug 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)
Fred Meyer
Parcel
Fri Apr 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) โ Thu Sep 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)