Jake Green
Telesales supervisor specialising in Telecommunications and excellent customer service at Vodafone UK. A KPI based role full of... | Tamworth, England, United Kingdom
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Jake Green’s Emails ja****@vo****.com
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Jake Green’s Location Tamworth, England, United Kingdom
Jake Green’s Expertise Telesales supervisor specialising in Telecommunications and excellent customer service at Vodafone UK. A KPI based role full of targets and company ambition. I work as the face of Vodafone being a sales supervisor as we make the first impression when customers call our company. I receive fantastic CSAT survey results and have had my fair share of fantastic feedback from customers when I have gone above and beyond to help. Targeted KPI’s include Revenue and Conversion targets as well as FCR (First Call Resolution). Non-Targeted KPI’s consist of CSAT, CPD (Calls Per Day) Mobile Insurance. My role has also consisted of coaching new agents and walking the floor when managers are in meetings as well as assisting the academy when needed to provide excellent knowledge on our system to our new starters to the business. I have also helped with Vodafone projects and have marked work for high school children who have participated in these.
Jake Green’s Current Industry West Midlands Trains
Jake
Green’s Prior Industry
Vodafone
|
West Midlands Trains
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Work Experience
West Midlands Trains
Platform Assistant
Sun Oct 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Vodafone
Telesales Supervisor
Sat Dec 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — PresentSkills
Languages
Jake Green Email Addresses
FAQ About Jake Green
-
Jake Green is located at
Tamworth, England, United Kingdom -
Jake Green is a
Telesales supervisor specialising in Telecommunications and excellent customer service at Vodafone UK. A KPI based role full of targets and company ambition. I work as the face of Vodafone being a sales supervisor as we make the first impression when customers call our company. I receive fantastic CSAT survey results and have had my fair share of fantastic feedback from customers when I have gone above and beyond to help. Targeted KPI’s include Revenue and Conversion targets as well as FCR (First Call Resolution). Non-Targeted KPI’s consist of CSAT, CPD (Calls Per Day) Mobile Insurance. My role has also consisted of coaching new agents and walking the floor when managers are in meetings as well as assisting the academy when needed to provide excellent knowledge on our system to our new starters to the business. I have also helped with Vodafone projects and have marked work for high school children who have participated in these. West Midlands Trains -
Jake Green currently works in the
West Midlands Trains -
Jake Green specializes in
Telesales supervisor specialising in Telecommunications and excellent customer service at Vodafone UK. A KPI based role full of targets and company ambition. I work as the face of Vodafone being a sales supervisor as we make the first impression when customers call our company. I receive fantastic CSAT survey results and have had my fair share of fantastic feedback from customers when I have gone above and beyond to help. Targeted KPI’s include Revenue and Conversion targets as well as FCR (First Call Resolution). Non-Targeted KPI’s consist of CSAT, CPD (Calls Per Day) Mobile Insurance. My role has also consisted of coaching new agents and walking the floor when managers are in meetings as well as assisting the academy when needed to provide excellent knowledge on our system to our new starters to the business. I have also helped with Vodafone projects and have marked work for high school children who have participated in these. -
Jake Green speaks the following languages:
No languages available. -
Jake Green has prior experience in the following industries:
No prior industries available. -
Jake Green has the following professional experience:
West Midlands Trains , Vodafone . -
You can view Jake Green’s
LinkedIn profile at LinkedIn URL. -
Jake Green’s work email addresses are
[email protected] . -
Jake Green works at
West Midlands Trains
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