
James Jacob
As a seasoned operation professional, I bring over 25 years of diversified experience in the IT Enabled Service... | Pune, Maharashtra, India
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James Jacob’s Emails ja****@ju****.in
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James Jacob’s Location Pune, Maharashtra, India
James Jacob’s Expertise As a seasoned operation professional, I bring over 25 years of diversified experience in the IT Enabled Service industry. My expertise spans voice and non-voice business operations across various industry verticals, both within third-party environments and captive units. I've taken the lead in establishing captive units from ground zero to full operational status, showcasing my ability to handle complex projects efficiently. Renowned for my leadership skills, I have successfully managed, motivated, and led sizable teams across multiple sites, simultaneously overseeing vendor operations to achieve service delivery and process targets. I have consistently delivered successful business process operations, establishing myself as a dedicated, result-oriented professional. On the people front, I take pride in being recognized as a people's person. I have consistently achieved high employee satisfaction scores, surpassing organizational averages, demonstrating my commitment to fostering a positive and productive work environment. My strong rapport with clients, commitment to quality service norms, and ability to add frequent business value have contributed significantly to customer satisfaction, business retention, and growth. As a data-driven leader, I excel at leveraging data for tangible improvements, enhancing overall business delivery.
James Jacob’s Current Industry Jumio
James
Jacob’s Prior Industry
Pagepoint Services
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Genpact
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Principal Global Services
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Mphasis
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Crif Solutions
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Jumio
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Work Experience

Jumio
Associate Vice President
Mon Apr 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Jumio
Site Manager
Fri Sep 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Mar 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)
Crif Solutions
Site Manager
Fri Apr 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Sep 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)
Crif Solutions
Senior Operations Manager
Wed Apr 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Mar 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Mphasis
Senior Operations Manager
Wed May 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Mar 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Mphasis
Operations Manager
Fri Jul 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed May 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
Principal Global Services
Associate Manager
Thu Mar 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jul 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)
Genpact
Assistant Manager
Tue Mar 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Mar 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time)
Genpact
Resident Expert (Subject Matter Expert)
Sat Mar 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Mar 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time)
Genpact
Process Associate / Process Specialist
Mon Jan 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Mar 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time)
Pagepoint Services
Paging Service Operator / Senior Paging Service Operator
Sat Aug 01 1998 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jan 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time)