
James Lancer
Responsible for production integrations (web services, e-bonding), business intelligence (reporting, dashboards), and customer software development primarily focused on... | Rochester, Rochester, United States
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James Lancer’s Emails la****@fr****.net
James Lancer’s Phone Numbers No phone number available.
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James Lancer’s Location Rochester, Rochester, United States
James Lancer’s Expertise Responsible for production integrations (web services, e-bonding), business intelligence (reporting, dashboards), and customer software development primarily focused on PINNACLE's largest managed service; Additional responsibility for leading product consulting team within Professional Services. Responsible for leading the business consulting and product consulting teams through new customer implementations and existing customer upgrades and statements of work, mentoring Professional Services management, and defining customer custom development opportunities. Responsible for architecting customer implmentation solutions, mentoring Professional Services consultants, facilitating operational assessments, maintaining the consulting best practices respository, supporting the sales and account development teams, and directing training engagements (regional user groups, annual conference). Responsible for customer implementions of the PINNACLE software suite including scoping engagements, planning implementation strategies, analyzing project risk, modeling and extracting customer data, conducting fit/gap analysis, configuring customer business rules, and performing classroom and web based training. Responsible for administering the administrative network and applications (Datatel), maintaining the college web site, and supporting the academic network, hardware/software deployment, network backbone, residence hall computing programand user account management. Team lead responsible for providing pre‐sales and post-sales technical consulting, best practice recommendations and training to customers and all Pharos Sales Channels. Responsible for post-implementation project oversight and success of defined solutions.Responsible for providing pre‐sales and post-sales technical consulting, best practice recommendations and training to customers and all Pharos Sales Channels. Responsible for post-implementation project oversight and success of defined solutions.Responsible for the PINNACLE product portfolio including managing the product lifecycles (requirements gathering, composing marketing requirements, approving detailed functional requirements, product rollout, development of documentation and training, references and programs).
James Lancer’s Current Industry Pharos Systems International
James
Lancer’s Prior Industry
Keuka College
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PAETEC
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Windstream Communications
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Pharos Systems International
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Work Experience

Pharos Systems International
Manager, Solution Architects
Tue Jul 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Pharos Systems International
Solution Architect
Sat Sep 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Windstream Communications
Product Manager
Tue Feb 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Sep 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)
PAETEC
Manager, Software Engineering
Tue Jan 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Feb 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)
PAETEC
Manager, Professional Services
Sun May 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jan 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time)
PAETEC
Senior Product Consultant
Tue Jun 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Mar 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time)
PAETEC
Implementation Manager
Sun Oct 01 2000 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jun 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time)
Keuka College
System Administrator
Sat Aug 01 1998 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Sep 01 2000 00:00:00 GMT+0000 (Coordinated Universal Time)