ja****@ns****.com & 1408530****

James Mondol

Accomplished professional with over 10 years of extensive technical and project management experience in a customer support environment.... | Lecco, Lecco, Italy

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James Mondol’s Emails ja****@ns****.com

James Mondol’s Phone Numbers 1408530****

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James Mondol’s Location Lecco, Lecco, Italy

James Mondol’s Expertise Accomplished professional with over 10 years of extensive technical and project management experience in a customer support environment. Strong leadership abilities with a proven track record of delivering results. Interested and stays updated in the latest web and mobile technologies and platforms. • Acts as Team leader and serves as the single point of contact between customers and Alcatel-Lucent internal organizations. Builds relationships, manages difficult situations, and negotiates conflict resolution. • Maintains high level of customer satisfaction providing services fully compliant with the SLA. • Conducts network performance analysis in order to assess the impact of a problem and to solve customer service management related issue. • Manages network upgrade and retrofit preparation and execution and ensures related communication towards the customer. Follows up with the customer to support in scheduling and implementation. • Plans, controls and executes projects in different business units • Delivers projects on time and budget consistently by ensuring team cohesiveness and regularly meets stakeholders’ expectations. • Gathers customer requirements and follows them from conception to delivery • Prepares monthly report and gives the relevant suggestion to improve the project management; • Led a cross functional team (pre-sales and technical teams) that delivered a new support solution to better improve the responsiveness in case of network outages • Based on thorough knowledge of customers' networks and configuration, recommended and coordinated support solutions that met customer needs. • Supported the Services Business Unit and business development team in the evaluation of the activities; • Established, built and improved long-term Customer relationships with regard to services and operations • Improved the internal processes, traced the virtual team performance, training, customer interface, hotline.

James Mondol’s Current Industry Nokia

James Mondol’s Prior Industry
Nokia Siemens Networks | Nsn | Alcatel Lucent | Nokia

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Work Experience

Nokia

EMEA Regional Product Line Manager

Sun Nov 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Present

Alcatel Lucent

NMS TEC Engineer

Fri May 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Oct 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)

Alcatel Lucent

technical support Level 2- Multivendor -Vodafone Italia and Telecom Italia

Fri Jul 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri May 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)

Nokia Siemens Networks

TAC3 OSS Netviewer

Wed Sep 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jun 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)

Nsn

OSS Technical Assistance level 3

Wed Sep 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jun 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)

Skills

Languages

James Mondol Email Addresses

ja****@ns****.com Work Email

ja****@ns****.com Personal Email

ja****@no****.com Personal Email

James Mondol Phone Number

1408530**** Phone number

FAQ About James Mondol

James Mondol is located at
Lecco, Lecco, Italy

James Mondol is a
Accomplished professional with over 10 years of extensive technical and project management experience in a customer support environment. Strong leadership abilities with a proven track record of delivering results. Interested and stays updated in the latest web and mobile technologies and platforms. • Acts as Team leader and serves as the single point of contact between customers and Alcatel-Lucent internal organizations. Builds relationships, manages difficult situations, and negotiates conflict resolution. • Maintains high level of customer satisfaction providing services fully compliant with the SLA. • Conducts network performance analysis in order to assess the impact of a problem and to solve customer service management related issue. • Manages network upgrade and retrofit preparation and execution and ensures related communication towards the customer. Follows up with the customer to support in scheduling and implementation. • Plans, controls and executes projects in different business units • Delivers projects on time and budget consistently by ensuring team cohesiveness and regularly meets stakeholders’ expectations. • Gathers customer requirements and follows them from conception to delivery • Prepares monthly report and gives the relevant suggestion to improve the project management; • Led a cross functional team (pre-sales and technical teams) that delivered a new support solution to better improve the responsiveness in case of network outages • Based on thorough knowledge of customers' networks and configuration, recommended and coordinated support solutions that met customer needs. • Supported the Services Business Unit and business development team in the evaluation of the activities; • Established, built and improved long-term Customer relationships with regard to services and operations • Improved the internal processes, traced the virtual team performance, training, customer interface, hotline. Nokia

James Mondol currently works in the
Nokia

James Mondol specializes in
Accomplished professional with over 10 years of extensive technical and project management experience in a customer support environment. Strong leadership abilities with a proven track record of delivering results. Interested and stays updated in the latest web and mobile technologies and platforms. • Acts as Team leader and serves as the single point of contact between customers and Alcatel-Lucent internal organizations. Builds relationships, manages difficult situations, and negotiates conflict resolution. • Maintains high level of customer satisfaction providing services fully compliant with the SLA. • Conducts network performance analysis in order to assess the impact of a problem and to solve customer service management related issue. • Manages network upgrade and retrofit preparation and execution and ensures related communication towards the customer. Follows up with the customer to support in scheduling and implementation. • Plans, controls and executes projects in different business units • Delivers projects on time and budget consistently by ensuring team cohesiveness and regularly meets stakeholders’ expectations. • Gathers customer requirements and follows them from conception to delivery • Prepares monthly report and gives the relevant suggestion to improve the project management; • Led a cross functional team (pre-sales and technical teams) that delivered a new support solution to better improve the responsiveness in case of network outages • Based on thorough knowledge of customers' networks and configuration, recommended and coordinated support solutions that met customer needs. • Supported the Services Business Unit and business development team in the evaluation of the activities; • Established, built and improved long-term Customer relationships with regard to services and operations • Improved the internal processes, traced the virtual team performance, training, customer interface, hotline.