
James Wright
All work practice skills based on PMBOK methodology - Development detailed project plans aligned with objectives, deliverables and... | Cape Town Area, Cape Town Area, South Africa
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James Wright’s Emails ja****@ye****.com
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James Wright’s Location Cape Town Area, Cape Town Area, South Africa
James Wright’s Expertise All work practice skills based on PMBOK methodology - Development detailed project plans aligned with objectives, deliverables and project lifecycle. - Co-ordinating, managing and facilitating multi-disciplinary resources amongst project portfolios - Cost management relating to estimating, budgeting, funding, and managing of finance. - Manging of internal and external stakeholder’s expectations, relationships and contracts. - Effective project schedule definition, tracking, and reporting - Managing project constraints and health requirements - Definition and maintaining of procurement, project and production plans - Ensuring corporate and legal project governance, compliance and procedures - Managing quality determined through processes, objectives, and responsibilities - Conducting risk identification, planning, and analysis as well as pro-active controlling - Creation, distribution, and maintaining of all project related documentation Additional PMBOK based knowledge areas practiced throughout work such as EVM, BRM, WBS, GERT, OBS, SPI, SOW, and CRM. - Effective managing of multi-regional teams and remote support - Service Level Agreement development and implementation - Definition of operational schedules and maintenance plans - Managing individual and team performance, skills, and technical development - Structuring improvement and process plans as well and defining standard and operational procedures - Weekly support reports and statistics to senior management as well quarterly support reviews (Objectives, Targets, Improvements, Issues, Process evaluation etc.) - Defining support issue resolution plans and clarifying escalation channels - Initiate and maintain new post sales service management functions - Implementation of suitable helpdesk and collaboration software to effectively manage tickets systems - Definition and implementation of multi-level support workflows - Development of training material and support documentation control -Ensuring high-quality training and support documentation is developed and maintained for all service arrangements - Applying motivation and incentive plans throughout teams. - Assisting with hardware related manufacture and product assembly - Programming of product and back-end account setup - Backend advancement request and bug reporting - Attending to onsite and telephonic (1st and 2nd level) support - Assessing returned stock and updating of support logs/reports - Effective hardware installation and client training - Performing support site health check - Managing back-end related audit queries and permission change requests - Back-end product status and performance monitoring - Initial site requirements scoping and assessment in preparation for installations.
James Wright’s Current Industry Yebotech (Pty) Ltd
James
Wright’s Prior Industry
Yebotech (Pty) Ltd
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Work Experience

Yebotech (Pty) Ltd
Project Manager
Fri May 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Yebotech (Pty) Ltd
National Support Manager
Tue Jan 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Apr 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Yebotech (Pty) Ltd
Production & Support Technicain
Fri Jul 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jan 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)