Jason Parsons
As an accomplished and dynamic Head of Support and Service Delivery, I have led IT Service Management (ITSM)... | Nottingham, England, United Kingdom
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Jason Parsons’s Emails ja****@tr****.co
Jason Parsons’s Phone Numbers No phone number available.
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Jason Parsons’s Location Nottingham, England, United Kingdom
Jason Parsons’s Expertise As an accomplished and dynamic Head of Support and Service Delivery, I have led IT Service Management (ITSM) globally across sectors. I have enhanced services, service levels, technical support, and built a high performing team focused on delivering best practice including ITIL principles. I have held various roles in my career where I have managed the provision of third-party support services, procured services, managed performance, and driven performance. Throughout my career, I have led Service Desk and ITSM functions covering teams of technical support professionals. I have recruited, trained and coached staff and grown the technical services covering Managed Services and Business Apps. I have worked across first, second and project support specialists as well as expanding the team into new markets internationally. I adopt a pro-active approach to supporting projects, manging complex technical issues, and encouraging a positive culture based on service excellence and continuous improvement. I have led and coordinated team training as well as built long term relationships with colleagues, senior stakeholders and suppliers as part of service delivery. I am confident taking on additional responsibilities and prioritising the implementation of a comprehensive service strategy aligned to organisational priorities and risk management. For example, I have developed and implemented ITSM strategies, enhanced KPI performance and expanded services including through third parties. I have delivered a series of projects across migrations, cloud solutions and other technical projects. I enjoy a challenge and believe I would be a valuable addition to any team.
Jason Parsons’s Current Industry Jigsaw24
Jason
Parsons’s Prior Industry
National Test Services
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Ecotricity
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Cotswold Outdoor
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Contractor
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Systematix Computer Solutions
|
Wyvern Business Systems
|
Truframe
|
Pyranet
|
Bam Boom Cloud
|
Pax8
|
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Work Experience
Jigsaw24
Head of Managed Services
Thu Aug 01 2024 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Pax8
Senior Manager of Support (Modern Work & Business Apps) EMEA
Fri Sep 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Aug 01 2024 00:00:00 GMT+0000 (Coordinated Universal Time)
Bam Boom Cloud
Global Head Of Customer Support
Thu Jul 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Sep 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time)
Bam Boom Cloud
Service Desk Manager
Thu Nov 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jul 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
Pyranet
Technical Manager
Wed Jun 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Nov 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
Truframe
IT Manager
Sat Aug 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jun 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Wyvern Business Systems
Technical Lead / IT Manager
Thu Mar 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jul 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Systematix Computer Solutions
Technical Services Manager
Wed Sep 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Mar 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)
Contractor
Consultant
Fri Jan 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Cotswold Outdoor
Senior ICT Technician
Mon Sep 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Sep 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)
Ecotricity
IT Support
Tue Aug 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Sep 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time)
National Test Services
Operations
Wed Aug 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Aug 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time)Skills
Languages
Jason Parsons Email Addresses
FAQ About Jason Parsons
-
Jason Parsons is located at
Nottingham, England, United Kingdom -
Jason Parsons is a
As an accomplished and dynamic Head of Support and Service Delivery, I have led IT Service Management (ITSM) globally across sectors. I have enhanced services, service levels, technical support, and built a high performing team focused on delivering best practice including ITIL principles. I have held various roles in my career where I have managed the provision of third-party support services, procured services, managed performance, and driven performance. Throughout my career, I have led Service Desk and ITSM functions covering teams of technical support professionals. I have recruited, trained and coached staff and grown the technical services covering Managed Services and Business Apps. I have worked across first, second and project support specialists as well as expanding the team into new markets internationally. I adopt a pro-active approach to supporting projects, manging complex technical issues, and encouraging a positive culture based on service excellence and continuous improvement. I have led and coordinated team training as well as built long term relationships with colleagues, senior stakeholders and suppliers as part of service delivery. I am confident taking on additional responsibilities and prioritising the implementation of a comprehensive service strategy aligned to organisational priorities and risk management. For example, I have developed and implemented ITSM strategies, enhanced KPI performance and expanded services including through third parties. I have delivered a series of projects across migrations, cloud solutions and other technical projects. I enjoy a challenge and believe I would be a valuable addition to any team. Jigsaw24 -
Jason Parsons currently works in the
Jigsaw24 -
Jason Parsons specializes in
As an accomplished and dynamic Head of Support and Service Delivery, I have led IT Service Management (ITSM) globally across sectors. I have enhanced services, service levels, technical support, and built a high performing team focused on delivering best practice including ITIL principles. I have held various roles in my career where I have managed the provision of third-party support services, procured services, managed performance, and driven performance. Throughout my career, I have led Service Desk and ITSM functions covering teams of technical support professionals. I have recruited, trained and coached staff and grown the technical services covering Managed Services and Business Apps. I have worked across first, second and project support specialists as well as expanding the team into new markets internationally. I adopt a pro-active approach to supporting projects, manging complex technical issues, and encouraging a positive culture based on service excellence and continuous improvement. I have led and coordinated team training as well as built long term relationships with colleagues, senior stakeholders and suppliers as part of service delivery. I am confident taking on additional responsibilities and prioritising the implementation of a comprehensive service strategy aligned to organisational priorities and risk management. For example, I have developed and implemented ITSM strategies, enhanced KPI performance and expanded services including through third parties. I have delivered a series of projects across migrations, cloud solutions and other technical projects. I enjoy a challenge and believe I would be a valuable addition to any team. -
Jason Parsons speaks the following languages:
No languages available. -
Jason Parsons has prior experience in the following industries:
Pax8 , Bam Boom Cloud , Bam Boom Cloud , Pyranet , Truframe , Wyvern Business Systems , Systematix Computer Solutions , Cotswold Outdoor , Ecotricity , National Test Services -
Jason Parsons has the following professional experience:
Jigsaw24 , Pax8 , Bam Boom Cloud , Bam Boom Cloud , Pyranet , Truframe , Wyvern Business Systems , Systematix Computer Solutions , Contractor , Cotswold Outdoor , Ecotricity , National Test Services . -
You can view Jason Parsons’s
LinkedIn profile at LinkedIn URL. -
Jason Parsons’s work email addresses are
[email protected] . -
Jason Parsons works at
Jigsaw24
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