
Jaya Koduru
Microsoft Certified in Architecting Microsoft Azure Solutions & Implementing Azure Infrastructure Solutions. • 10 years’ experience in System administration,... | Sammamish, Washington, United States
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Jaya Koduru’s Emails ja****@mi****.com
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Jaya Koduru’s Location Sammamish, Washington, United States
Jaya Koduru’s Expertise Microsoft Certified in Architecting Microsoft Azure Solutions & Implementing Azure Infrastructure Solutions. • 10 years’ experience in System administration, Service Delivery, Team management, Systems Development Life Cycle and IT Program Management including supporting large scale online services like www.msn.com , msdn.microsoft.com, technet.microsoft.com website. • Managed and Lead Service Desk, Operations Center Team with large onsite and offshore teams. • Driven multiple organization wide process improvements to improve SLA and OLA. • Incident Management: Managed Major Incident Response and WAR room for live site outage. • Problem Management: Root cause analysis of all critical incidents with implemented migration strategies to insure no future duplicate issues. • Risk Analysis: Tracked change requests and Incidents in issue tracking tools for risk assessment. • Performance Optimization: Analyzed performance data related to global service elements and used the data to influence and fix systemic service issues. • Project Management professional with extensive experience in strategic planning, project management, business assessment, process design and technical and financial analysis. • Managed releases in production using Agile framework. • Lead and mentored the Operations team to follow industry best practices. Also, managed strong client-vendor relationships. • Excellent analytical and problem-solving abilities, self-starter, learner, proactive and result driven individual. • Expert in Systems Development Life cycle and IT control methodologies. • Documented business and technical requirements accurately in driving most relevant features. • Skilled in System Administration, hardware and software troubleshooting experience. • Skilled in TCP/IP protocols, firewall management, and database administration. • Ability to effectively prioritize and execute tasks in a high-pressure environment. • Understanding SCRUM practices.
Jaya Koduru’s Current Industry Microsoft
Jaya
Koduru’s Prior Industry
Microsoft
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Work Experience

Microsoft
Customer Engineer 2
Mon Jul 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Mindtree
Technical Lead - Microsoft Azure Css
Mon Feb 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jul 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)
Hcl Comnet
Incident/Service Management Lead
Tue Apr 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Oct 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)
Hcl Comnet
Systems Engineer
Sat Apr 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun May 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)
Microsoft
Customer Engineer 2
— Present