
Jeevarathinam Muthu
Developed Sports fest registration Tool - 2016 which gained efficiency from 4 Hours to 30 Min for the... | Metro Manila, Metro Manila, Philippines
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Jeevarathinam Muthu’s Emails je****@ha****.com
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Jeevarathinam Muthu’s Location Metro Manila, Metro Manila, Philippines
Jeevarathinam Muthu’s Expertise Developed Sports fest registration Tool - 2016 which gained efficiency from 4 Hours to 30 Min for the whole Organization of Harte-Hanks. I was awarded Q1 2015 for developing the Tool called IWB which gained more efficiency in Operations for the staff to simplify the Manual Process and which was recognized across organization. Gain in Accuracy from 90% to 97% in 3 months after deployment. Was awarded as "Professional of the Year 2014" on Q1 2015 – for Datawarehouse Project. Awarded for identifying 48 excess FTE in collaboration with BPE team and operations of which 39 were redeployed to new migrations or vacant positions to backfill. Awarded for implementation of verint reporting for AIGSS and for playing major role on data warehouse implementation for SLA reports. Awarded for the contribution of verint project implementation on rounding up 600+ employee into verint. Awarded as Employee of the Quarter Q3 2013. Awarded as best Support by ATT ConnecTech for the fiscal Quarter Q3-2011. Awarded for best Data Management by EarthLink for the fiscal Quarter Q1-2009. Awarded best Employee award by COPS for the month of April 2008. Applications: MS Office, Microsoft Power BI, Verint Performance Management and Productivity, NICE Performance Management, Avaya CMS, IBM Cognos 8 ADHOC Reporting, SharePoint (User level), Lithium Social customer community, SQL Server, Minitab, SQL Developer, Oracle R12, Zendesk, Zendesk Analytics, Google API Programming (Mid-Level). Programming Languages: Visual Basic Macro, HTML. Other Skills: Data Management, Data mining, Data modeling, Data source Integration concepts, Data Governance, Dashboards, Data visualization, People Management, Project Management, Performance management, Process Improvement, Six Sigma Green belt (Trained), LEAN Methodology, Analytics, Workforce Management, Efficiency gains, Verbatim and CSAT Analysis, Volume Trend Analysis, NPS Analysis, Robotics Automation concepts, Real-time Reporting concepts, Predictive analytics, Coaching, Training, Automating Chrome browser.
Jeevarathinam Muthu’s Current Industry Taskus
Jeevarathinam
Muthu’s Prior Industry
Sutherland Global Services
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Shree Group Of Companies
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Stream Global Services
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Aig
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Harte Hanks
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Arriva Medical
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Willis Towers Watson
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Taskus
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Work Experience

Taskus
Data Geek (Manager)
Wed May 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Sep 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)
Willis Towers Watson
Global Service Management – Global Financial Services
Thu Feb 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Mar 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)
Sutherland Global Services
Manager – Service Delivery
Tue Aug 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Feb 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
Arriva Medical
Process Improvement Specialist. Grade/Type: Manager
Thu Sep 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jan 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)
Harte Hanks
Business Intelligence Manager - Reports
Fri Jan 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jul 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Aig
Reports Manager
Mon Apr 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Oct 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Stream Global Services
Business Insights Analyst
Sat Dec 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Mar 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
Sutherland Global Services
Senior Consultant - Reports Analyst
Sun May 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Apr 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)
Shree Group Of Companies
Management Information System
Thu Apr 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Apr 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)
Sutherland Global Services
Functional Specialist Mis
Thu Dec 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Dec 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)