Joe Gilgoff

FAQ About Joe Gilgoff

• What is Joe Gilgoff's address?

  Joe Gilgoff is located at
  Fort Lee, New Jersey, United States

• What is Joe Gilgoff's job title?

  Joe Gilgoff is a
  I have a ton of experience with building, scaling ... *reimagining* CX / Care / Support teams in a way that provides an inspiring, world-class experience for customers and for team alike. And creates a huge impact across the business. This is what I love to do. We can inspire our customer-facing teams to feel true ownership and passion, and to provide an elite level of Care to customers, by equipping them with fantastic support; coaching; true involvement, empowerment and inclusion; and world-class tools as well. Which then drives substantial, proven (by data) impact to the business and its top-line KPIs. I celebrate the inter-connectivity of these dynamics and have been able to create these virtuous cycles at a senior leadership level across several companies and almost 20 years' experience. I have a deep track record bringing new efficiencies and a tech-forward, scalable approach, while simultaneously maximizing quality, personalization of Care, customer satisfaction and loyalty. Companies should not have to choose between any of these. I have also been a close partner to Customer Retention leaders, and have even owned that function (alongside owning CX) at a turbo-growth brand. I'm passionate about my Care teams driving not just top customer satisfaction and quality scores, but also making sure we're having a maximum impact on true customer loyalty, and org-level KPIs. I also have a deep passion and skill set around HR/People functions and hold an HR Strategic Leadership certificate from eCornell. Nothing motivates me more than paying it forward; seeing my people grow and succeed (hopefully surpassing me on the career ladder!); and working hard to become a 1% better leader every day. I'm on a journey and building experience also as an Advisor and angel investor, working directly to coach Founder/CEOs and other fellow execs on all aspects of leading and successfully scaling dynamic, high-growth organizations (including formal Advisor roles with: Hark; Threadscribe AI; Grasshopper Kids). Hark

• What industry does Joe Gilgoff currently work in?

  Joe Gilgoff currently works in the
  Hark

• What is Joe Gilgoff's area of expertise?

  Joe Gilgoff specializes in
  I have a ton of experience with building, scaling ... *reimagining* CX / Care / Support teams in a way that provides an inspiring, world-class experience for customers and for team alike. And creates a huge impact across the business. This is what I love to do. We can inspire our customer-facing teams to feel true ownership and passion, and to provide an elite level of Care to customers, by equipping them with fantastic support; coaching; true involvement, empowerment and inclusion; and world-class tools as well. Which then drives substantial, proven (by data) impact to the business and its top-line KPIs. I celebrate the inter-connectivity of these dynamics and have been able to create these virtuous cycles at a senior leadership level across several companies and almost 20 years' experience. I have a deep track record bringing new efficiencies and a tech-forward, scalable approach, while simultaneously maximizing quality, personalization of Care, customer satisfaction and loyalty. Companies should not have to choose between any of these. I have also been a close partner to Customer Retention leaders, and have even owned that function (alongside owning CX) at a turbo-growth brand. I'm passionate about my Care teams driving not just top customer satisfaction and quality scores, but also making sure we're having a maximum impact on true customer loyalty, and org-level KPIs. I also have a deep passion and skill set around HR/People functions and hold an HR Strategic Leadership certificate from eCornell. Nothing motivates me more than paying it forward; seeing my people grow and succeed (hopefully surpassing me on the career ladder!); and working hard to become a 1% better leader every day. I'm on a journey and building experience also as an Advisor and angel investor, working directly to coach Founder/CEOs and other fellow execs on all aspects of leading and successfully scaling dynamic, high-growth organizations (including formal Advisor roles with: Hark; Threadscribe AI; Grasshopper Kids).

• Which languages does Joe Gilgoff speak? 

  Joe Gilgoff speaks the following languages:
  No languages available.

• Which industries has Joe Gilgoff previously worked in?   

  Joe Gilgoff has prior experience in the following industries:
  Sundays , Daily Harvest , Seatgeek , 1stdibs Com , Zerve

• What is Joe Gilgoff’s work experience?  

  Joe Gilgoff has the following professional experience:
  Hark , Ag1 , Threadscribe Ai , Sundays , Grasshopper Kids , Daily Harvest , Seatgeek , 1stdibs Com , Zerve .

• How can I find Joe Gilgoff on LinkedIn?  

  You can view Joe Gilgoff’s
  LinkedIn profile at LinkedIn URL.

• What are Joe Gilgoff’s work email addresses?  

  Joe Gilgoff’s work email addresses are
  [email protected] .

• What company does Joe Gilgoff work for?  

  Joe Gilgoff works at
  Hark