Joel Ruiz
Experienced professional with a strong background in managing and prioritizing support cases based on criteria such as duration,... | Marietta, Georgia, United States
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Joel Ruiz’s Emails jo****@li****.com
Joel Ruiz’s Phone Numbers No phone number available.
Social Media
Joel Ruiz’s Location Marietta, Georgia, United States
Joel Ruiz’s Expertise Experienced professional with a strong background in managing and prioritizing support cases based on criteria such as duration, financial impact, and account profile. Adept at developing and implementing escalation procedures for unresolved issues, ensuring timely resolutions through effective collaboration with Customer Service, Global Finance, Engineering, and other internal teams. Skilled in cross-functional collaboration to eliminate key obstacles, streamline communications, and clarify decision points within active cases. Proactively triages high-impact customer scenarios for potential escalations, providing regular updates to internal stakeholders on key developments. Identifies opportunities to enhance support and customer experience through improved communications and close collaboration with the Customer Success team. Experienced in aggregating and summarizing common issues for executive reviews, driving corrective actions, and participating in or leading strategic projects to meet business needs. Proven ability to manage complex situations, foster strong internal relationships, and contribute to continuous improvement initiatives.
Joel Ruiz’s Current Industry Microsoft
Joel
Ruiz’s Prior Industry
Wells Fargo
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Manheim
|
Ykk Corporation Of America
|
Delta Dental Ins
|
Linkedin
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Microsoft
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Work Experience
Microsoft
Business Program Manager
Mon Jul 01 2024 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Strategic Consultant
Sat Jun 01 2024 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jul 01 2024 00:00:00 GMT+0000 (Coordinated Universal Time)
Talent Solutions Consultant 2
Wed Mar 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jun 01 2024 00:00:00 GMT+0000 (Coordinated Universal Time)
Talent Solutions Consultant
Sat Jan 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Mar 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time)
Delta Dental Ins
D2C Customer Advocate
Tue Jun 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jan 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Delta Dental Ins
Associate Customer Advocate
Thu Oct 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jun 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
Ykk Corporation Of America
Customer Service Representative
Sat Dec 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jul 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
Manheim
Customer Care Coordinator
Sun Jul 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Sep 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
Wells Fargo
Personal Banker
Sat Oct 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Dec 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)Skills
Languages
Joel Ruiz Email Addresses
FAQ About Joel Ruiz
-
Joel Ruiz is located at
Marietta, Georgia, United States -
Joel Ruiz is a
Experienced professional with a strong background in managing and prioritizing support cases based on criteria such as duration, financial impact, and account profile. Adept at developing and implementing escalation procedures for unresolved issues, ensuring timely resolutions through effective collaboration with Customer Service, Global Finance, Engineering, and other internal teams. Skilled in cross-functional collaboration to eliminate key obstacles, streamline communications, and clarify decision points within active cases. Proactively triages high-impact customer scenarios for potential escalations, providing regular updates to internal stakeholders on key developments. Identifies opportunities to enhance support and customer experience through improved communications and close collaboration with the Customer Success team. Experienced in aggregating and summarizing common issues for executive reviews, driving corrective actions, and participating in or leading strategic projects to meet business needs. Proven ability to manage complex situations, foster strong internal relationships, and contribute to continuous improvement initiatives. Microsoft -
Joel Ruiz currently works in the
Microsoft -
Joel Ruiz specializes in
Experienced professional with a strong background in managing and prioritizing support cases based on criteria such as duration, financial impact, and account profile. Adept at developing and implementing escalation procedures for unresolved issues, ensuring timely resolutions through effective collaboration with Customer Service, Global Finance, Engineering, and other internal teams. Skilled in cross-functional collaboration to eliminate key obstacles, streamline communications, and clarify decision points within active cases. Proactively triages high-impact customer scenarios for potential escalations, providing regular updates to internal stakeholders on key developments. Identifies opportunities to enhance support and customer experience through improved communications and close collaboration with the Customer Success team. Experienced in aggregating and summarizing common issues for executive reviews, driving corrective actions, and participating in or leading strategic projects to meet business needs. Proven ability to manage complex situations, foster strong internal relationships, and contribute to continuous improvement initiatives. -
Joel Ruiz speaks the following languages:
No languages available. -
Joel Ruiz has prior experience in the following industries:
Linkedin , Linkedin , Linkedin , Delta Dental Ins , Delta Dental Ins , Ykk Corporation Of America , Manheim , Wells Fargo -
Joel Ruiz has the following professional experience:
Microsoft , Linkedin , Linkedin , Linkedin , Delta Dental Ins , Delta Dental Ins , Ykk Corporation Of America , Manheim , Wells Fargo . -
You can view Joel Ruiz’s
LinkedIn profile at LinkedIn URL. -
Joel Ruiz’s work email addresses are
[email protected] . -
Joel Ruiz works at
Microsoft
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