
Joel Swan
I received my BA in Classical Studies in 1999. Afterward, I worked for the City of St. Augustine... | Gainesville Metropolitan Area, Gainesville Metropolitan Area, United States
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Joel Swan’s Location Gainesville Metropolitan Area, Gainesville Metropolitan Area, United States
Joel Swan’s Expertise I received my BA in Classical Studies in 1999. Afterward, I worked for the City of St. Augustine as an information Host. After the birth of my youngest child, I acted as primary caregiver for him. Now that he is older, I have returned to school and completed two AS degrees: Computer Information Technology and Network Security Infrastructure. I am seeking an entry level position in IT help desk/support. Once employed, I intend to attain my bachelor’s degree. I am legally blind and have found that there are some jobs that I cannot take because I am unable to drive. This is one reason I have returned to school. I have a renewed passion for learning, and approach learning new things with a beginner’s mind and a growth mindset. Some of the skills I have learned during this time include: • A+ Certified • Web page design • Troubleshooting networks and computers • Python, C++, and SQL familiarity • Network structure and configuration • CISCO IOS knowledge • PC repair • Project management • Knowledge of various security threats • Network hardening • Penetration testing using Kali: nmap, password cracker, Aircrack.ng, Hydra, Wireshark, metasploit and more. • Network structure and configuration • CISCO IOS knowledge • Security policy and protocols • Software security • Mitigation strategies Employment History 2019 IT HELP DESK INTERN, UNIVERSITY OF FLORIDA ALUMNI ASSOCIATION • Answered help desk calls and resolved problems via troubleshooting • Set up equipment for special events • Performed troubleshooting on PCs, Printers, and other peripherals • Filled and resolved tasks using a ticket system • Worked under superiors to complete projects 2008-PRESENT CARETAKER, MY HOME • Cooked, cleaned, managed household • Planned meals and social activities for my child • Home schooled my son for a year • Organized social events • Created a fun, engaging environment for learning • developed intentional skills and hobbies that promoted project-based activities relevant to History and fine arts 2005-2007 Information Host, City of St. Augustine • Dispensed Information to visitors • Managed tour guides for the “townsfolk” program • Ensured security by locking the building at end of shift • Opened building in the morning • Helped visitors find lodging and attractions
Joel Swan’s Current Industry Keno Kozie Associates
Joel
Swan’s Prior Industry
Keno Kozie Associates
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Keno Kozie Associates
Information Technology Help Desk Analyst
Tue Mar 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Aug 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time)