
Joey Gellar
A Customer Success Manager is a senior role, and as such has some important duties and responsibilities to... | Pune, Pune, India
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Joey Gellar’s Emails jg****@he****.com
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Joey Gellar’s Location Pune, Pune, India
Joey Gellar’s Expertise A Customer Success Manager is a senior role, and as such has some important duties and responsibilities to fulfill, with both short and long-term goals to achieve. A Business Development Manager job description should cite some of the below tasks and objectives: Client Relationship: Build and maintain robust relationships with clients, acting as the main point of contact. Onboarding: Facilitate smooth onboarding for new clients, ensuring a clear understanding of their goals. Account Management: Develop enduring relationships, regularly checking in to assess satisfaction and address concerns. Advocacy: Be the voice of the customer within the company, championing for their needs and collaborating with internal teams. Retention: Monitor client satisfaction, identify potential risks, and work on strategies for retention and renewals. Product Education: Ensure clients comprehend our products and services, conducting training sessions when necessary. Issue Resolution: Act as a liaison between clients and support teams to address and resolve concerns promptly. Data Analysis: Analyse customer data for insights, prepare reports, and utilise feedback for continuous improvement. Cross-functional Collaboration: Work closely with sales, marketing, and support teams for a harmonised approach. Success Planning: Develop and execute customer success plans, conducting regular reviews with clients.
Joey Gellar’s Current Industry Heaptrace Technology
Joey
Gellar’s Prior Industry
Heaptrace Technology
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Work Experience

Heaptrace Technology
Customer Success Manager
Wed Feb 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Heaptrace Technology
Business Development Manager
Fri Jan 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Oct 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time)