
Johannes Qiao
One of the friends bought this hotel in Suzhou, and as a friendship, manage the hotel for him... | Cyprus
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Johannes Qiao’s Expertise One of the friends bought this hotel in Suzhou, and as a friendship, manage the hotel for him for the transit period. There are total 166 units, 1 restaurant, 1 bar, 1 gym and 1 supermarket. It is the first service apartment in Suzhou to have the butler service concept. Work very closely with the owner to rate and audit the hotel at the beginning, review all the finance and sales report for the past, fine tuning the hotel goals for the upcoming year after took over the hotel. Re-positioning the hotel and came out kinds of promotion to maintain the business growing.Catering company for high-end market catering functions ranging from 100 to 5000 people. The culinary direction is provided by Luna Restaurant in Xintiandi, (www.lunashanghai.com.cn) but operates as a separate business entity with 15 full-time staff. We have a 500 square meter production facility. Manufacture our own charcuterie, breads, and meals for catering and wholesale I take care of the daily operations, i.e. organizing the logistics and execution of the events. I have 2 Asian expatriates reporting to me Mainly focus on Western Food / Catering for foreign companies. Events I organized the on-site catering for include: - Official Caterer of the Millionaire Fair 2006 - Shanghai Auto Show; catering for the stands of: Porsche, Land Rover, Jaguar, Shanghai GM, Chevrolet, Cadillac, Saab, Buick. - Grand Store opening Bulgari Shanghai - Grand Store opening Dolce & Gabbana, Shanghai - Launch of the new Porsche Cayenne - New BMW 3 series Gala Diner & launch in Hanghzhou - Ermegildo Zegna Spring & Summer Collection - HSBC Golf Tournaement – official caterer. Operated 1 ballroom (500m²), 7 meeting rooms, 1 atrium of shanghai centre, poolside; organized the major event for Dunhill China 10 Years (800pax), Ferrari Shanghai Circuit Opening Ceremony (3,000pax), YPO(1,400pax), WPO(400pax), Siemens 40 Years China (600pax), BMW Golf Shanghai (300pax) and ect., also have done the functions for Queen of UK (280pax), Vice President of US, and several presidents of some other countries. Completed for the Ritz management training ( Communications, Complains ) Capable to plan events for over 1,500-3,000pax, including facilities, equipments, logistic, staffing, schedules and other details.Assist Banquet Operation Manager to overall take care of the daily operation, done all the planning for all the events, total have 1 ballroom (1500m²) 11 meeting room and 3 breakout room. During APEC 2001 Shanghai, was assigned to plan and in charge of the press conference, welcome dinner, cocktail reception for President Jiang Ze Ming and President Bush.The only international five star hotel in Anshan City. Total 331 rooms with 3 F&B outlets and 2 Ballrooms.Lanting Resort has the style of garden of Southern, it’s located in the scenic Tonglu County District, the north of the Da Qi Mountain Forest Park. There are 100 guest rooms more than ten kinds of different styles. And my main task is to assist the owner to upgrade this resort into a high standard boutique resort Restructure the management system of the resort, increase the ADR by 30%, and up to day, every month we exceed the budget very well Re-structure all the system: uniforms, VI system, build up hotel email system, upgrade the PA lighting system; implemented the internet purchasing concept to lower the cost and also get more options; Fine tune the finance system, for more efficiency productivities Assist the owner for the phase two project, there are 58 villas in phase two, assist the owner to build up the sales team, setup the marketing plan and sales strategic plan, program VI system for phase two Build up relationship with all the Government Department. Yi Bang Residence is situated in ancient Dayan Town – a famous “ World Cultural Heritage “ place. The courtyards are spread on the mountain slope and it’s foot. All the 89 rooms and suites are spacious and furnished to the highest standard. It is a family group, which is doing land developing and filming in Shanghai, first investment in hotel industry. Joined the group on Oct 2009 for the project. Participated in hotel design and construction process with chairman. Planed for hotel marketing, positioning, room rate, number of rooms. Designed for all the room amenities, decorations, equipment.. Designed and implemented hotel operation system.Second JIA brand boutique hotel. Total there are 55 rooms 1 Italian restaurant, 1 gym. Fully in charge of the hotel operation, including HK, FO, FB, Sec, and Res.; Opening team, joined the hotel when the building was completed at 70%, worked with company director through construction, defects, fine touch all these period, and successfully opened for soft opening on 10th Aug. Built up relationship with government of Jingan district, including Finance Bureau, Fire Department, PSB, Tax Bureau, Hygiene Bureau and etc.. Liaise with the company director and owner to provide a detailed analysis of the monthly P & L Ensure the hotel operate with lowest possible cost structure while also delivering on the brand promise to the guest, proactively managing costs Strategically analyse business performance to facilitate accurate and meaningful forecasting Ensure all the outlets are managed efficiently according to established concepts and standards of JIA To maximise employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of guests Maximise rooms sales and revenues for the hotel through appropriate yield management, up selling and inventory management initiatives, Work with PR agent closely in regards of media activities, like interview, photo shooting, film shooting. Implement consistent guest recognition programs and maintain a relevant guest history database for the hotel And we are recognized on both Conde Nast Traveller UK and Conde Nast Traveler USA 2008 “ Hot List” and we are voted on Travel + Leisure’s “IT List” of world’s Top 30 New Hotels. Hotel belongs to Shui-on Land, and also is the part of Xintiandi facilities. Total there are 53 rooms and half of them are suits. Fully in charge of the hotel operation; for year 2005, yearly ARR was above US$210, OCC was above 85%. Overall costs reduced 18% compare with year 2004. Overall Guests’ Satisfaction over 91%. Total REV. was 29million with a total net profit of 16million. Maintaining competitiveness and ensuring consistent monthly profits by providing monthly costing Ensure guests are provided with a quality vacation experience that exceeds their expectations as outlined in the company vision statement. Consistently seek to improve guest service through motivation and training of staff. Handle any serious guest complaint that may arise with the view to finding comparable solutions within company guidelines while maintaining guest satisfaction. Check that guest service personnel are properly attired, adhere to the company Policy & Procedure and provide professional and friendly service. As the hospitality manager of Xintiandi, also taking care of the catering event and other operations. Successfully planed, organized and served the President of Portugal (450pax black tie dinner in Xintiandi). And other VIP level and important event like the countdown party in Xintiandi every year, YPO group, Cartier, etc.) Assisted the GM of Xintiandi to setup a luxuary Chinese fine restaurant – Villa Du Lac. Planed, organized and served important event. (Ex. Signing ceremony with Oracle, Opening Ceremony of Lake View Villa, etc...) Overlook Centerstage Restaurant (Sister Properties of Shuion) Overlooking the day to day operation of the restaurant, managing restaurant activities to maximise sales and profits in line with operational strategy Done all the planning for all the events, have done the major event for Elle magazine,New Balance,Shanghai travel festival, Xintiandi countdown ceremony 2004/5,Xintiandi Christmas lighting ceremony 2004/5.Part of the opening team of Sun Cruises Singapore which commenced operations with its first vessel S/S Sun Vista with 650 crew from 29 nations onboard the vessel. Promoted to the VIP vessel M/V Sun Viva to operate all F&B outlet. Duties onboard the S/S Sun Vista: Responsible for about 800—1000 pax BBQ Party once a week; Ensure the smooth operation of five meal periods: Continental Breakfast, Morning Tea, BBQ lunch, High Tea, Dinner Buffet/Set Dinner, Supper; Crew trainings for 8 different nationalities on food & beverage knowledge, courtesy & safety services, language training for Chinese crew; Take in charge of the designations of the menus onboard the vessel; Chinese Translations for all the F&B articles onboard the vessel; Duties onboard the M/V Sun Viva: In charge of the operations of all the F&B outlets: Chinese restaurant, lounge, VIP Club, poolside. Organized events happening onboard the vessel; Eg. 1. private party of the Defence Minister of Singapore; 2. cocktail party and BBQ dinner for Indonesia Ambassador to Singapore;.
Johannes Qiao’s Current Industry Accor
Johannes
Qiao’s Prior Industry
Crowne Plaza® Hotels & Resorts
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Sun Cruises Singapore
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Pudong Shangri-la Shanghai
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Portman Ritz-Carlton Shanghai
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瑞安房地产
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Catering Solutions by Luna Shanghai
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JIA Shanghai
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Chateau Regency Suzhou
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Yi Bang Residence Lijiang
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Lanting Resort by Landison Group
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Accor
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Work Experience

Accor
General Manager
Thu May 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Lanting Resort by Landison Group
General Manager
Fri Apr 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jun 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
Yi Bang Residence Lijiang
General Manager
Fri Jan 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jan 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)
Chateau Regency Suzhou
General Manager
Mon Dec 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Oct 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)
JIA Shanghai
General Manager
Sun Jul 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Sep 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time)
Catering Solutions by Luna Shanghai
Operation Manager
Wed Nov 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jul 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time)
瑞安房地产
Hotel Manager of 88XTD
Thu Jul 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jul 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time)
Portman Ritz-Carlton Shanghai
Banquet Manager
Sun Sep 01 2002 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jul 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time)
Pudong Shangri-la Shanghai
Banquet Manager
Sat Sep 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Sep 01 2002 00:00:00 GMT+0000 (Coordinated Universal Time)
Sun Cruises Singapore
Restaurants Manager
Wed Oct 01 1997 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon May 01 2000 00:00:00 GMT+0000 (Coordinated Universal Time)
Crowne Plaza® Hotels & Resorts
BQT Supervisor
Wed Jan 01 1992 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jan 01 1994 00:00:00 GMT+0000 (Coordinated Universal Time)