
John Thornton
As an IT support technician with expert skills in Desktop Support and IT Project supervision. Demonstrated ability to... | Greater Boston, Greater Boston, United States
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John Thornton’s Location Greater Boston, Greater Boston, United States
John Thornton’s Expertise As an IT support technician with expert skills in Desktop Support and IT Project supervision. Demonstrated ability to provide excellent customer service to clients and provide the company with clear resolutions and documentation for issues as well as proactive measures to avoid potential issues. Working within Verizon’s environment, being exposed to numerous applications many of them Verizon proprietary applications. Demonstrated throughout my career to be reliable and in many cases a subject matter expert for Verizon policies and practices. Since leaving Verizon and now contracting at Raytheon , I have been exposed to Dept of Defense processes implemented in the Raytheon environment . The ability to embrace change and learn rapidly new practices and applications is a strength. I firmly believe in the Team concept for IT support because it gives strength in the knowledge that if you don’t know something a team member may be able to provide the answer to the issue. Combine that with a knowledge base of documenting policies and procedures and how to perform tasks, the IT team will be effective and efficient. Also good communication is key to disseminating information that can be proactive in avoiding issues. One of my strengths is I know what I don't know and not afraid to admit it. When I don't know something I search out a person or resource that will provide me the information I need to gain the knowledge. I enjoy learning new things, new ways of doing things expanding what I do know. I'm a reliable person that takes responsibility for what I do and can admit mistakes owning them learning from them. I like to do things one time correctly the first time by doing the proper preparation for success. I share my knowledge with anyone that needs it. I'm not an information hoarder that thinks that keeping information is a way to build value. My value is I share so that there are more people that can help with issues to get things done quickly and efficiently. People that have worked with me. would I hope, describe me as a person that gets things done and a hard worker.
John Thornton’s Current Industry Sgs Consulting
John
Thornton’s Prior Industry
Verizon
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Experismanpower
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Sgs Consulting
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Work Experience

Sgs Consulting
Technical Support Analyst 1
Tue Sep 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Experismanpower
Desktop Support Technician
Fri Nov 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jun 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
Verizon
IT Support Specialist
Sat May 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jun 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)
Verizon
Lan and Desktop Support
Fri Jan 01 1993 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat May 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time)
Verizon
Customer Service Representative
Wed Feb 01 1989 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jan 01 1993 00:00:00 GMT+0000 (Coordinated Universal Time)