Jon Pyper

FAQ About Jon Pyper

• What is Jon Pyper's address?

  Jon Pyper is located at
  London, England, United Kingdom

• What is Jon Pyper's job title?

  Jon Pyper is a
  Overall Profile • An experienced IT professional who has been responsible for providing 24X7 service delivery management solutions for customers and internal users across multiple functional areas. • Vast experience in Service Delivery including Major Incident management, IT Operations Analyst, IT Service Desk, Operations, and problem management. Managed service industry experience includes pharmaceutical, healthcare, travel, non-profit making, aviation, financial, retail and manufacturing. • Experienced in creating reports including MIR (Major Incident Reports) AAR (After Action Reviews) and PIR (Problem Incident Reports) with the intention to prevent further disruption by identifying root cause. • Managed incidents for major pharmaceutical company ensuring any issue causing manufacturing to stop was resolved as quickly and professionally as possible. • Managed incidents for major London airport ensuring any issues were dealt with promptly and effectively. • Understands and implements the importance of effective communication to all parties so that knowledge transfer is applied in all situations. • Used to working with Office 365 • Involved in establishing a new Service Desk from scratch for the travel industry. • Self-motivated and works as a team player to provide a quality service. • Used to working with a broad range of expert technology teams such as Windows, Unix, Networks and cloud-based technology. • Used to organising and running SWAT calls making constructive recommendations to restore service as quickly as possible. • Examines data and performs analysis to seek improvement to processes to limit downtime. • Excellent communication and troubleshooting skills with an eye for detail so that information given is accurate and well-presented within a short timeframe. • Used to liaising and monitoring third party involvement ensuring correct process is followed. • Involved in many high incident issues and have received written commendation from the customer regarding actions taken regarding a major loss of power at a supported site. • Interacts with senior stakeholders and technical teams producing clear and effective communication. • Familiar with ITIL processes, Agile working, Incident & Problem Management, release management and Change Control procedures. • Currently uses ServiceNow as an effective tool to create incidents and communicate with the customer regarding any disruption as well as investigation with PIR after service is restored. Ocado

• What industry does Jon Pyper currently work in?

  Jon Pyper currently works in the
  Ocado

• What is Jon Pyper's area of expertise?

  Jon Pyper specializes in
  Overall Profile • An experienced IT professional who has been responsible for providing 24X7 service delivery management solutions for customers and internal users across multiple functional areas. • Vast experience in Service Delivery including Major Incident management, IT Operations Analyst, IT Service Desk, Operations, and problem management. Managed service industry experience includes pharmaceutical, healthcare, travel, non-profit making, aviation, financial, retail and manufacturing. • Experienced in creating reports including MIR (Major Incident Reports) AAR (After Action Reviews) and PIR (Problem Incident Reports) with the intention to prevent further disruption by identifying root cause. • Managed incidents for major pharmaceutical company ensuring any issue causing manufacturing to stop was resolved as quickly and professionally as possible. • Managed incidents for major London airport ensuring any issues were dealt with promptly and effectively. • Understands and implements the importance of effective communication to all parties so that knowledge transfer is applied in all situations. • Used to working with Office 365 • Involved in establishing a new Service Desk from scratch for the travel industry. • Self-motivated and works as a team player to provide a quality service. • Used to working with a broad range of expert technology teams such as Windows, Unix, Networks and cloud-based technology. • Used to organising and running SWAT calls making constructive recommendations to restore service as quickly as possible. • Examines data and performs analysis to seek improvement to processes to limit downtime. • Excellent communication and troubleshooting skills with an eye for detail so that information given is accurate and well-presented within a short timeframe. • Used to liaising and monitoring third party involvement ensuring correct process is followed. • Involved in many high incident issues and have received written commendation from the customer regarding actions taken regarding a major loss of power at a supported site. • Interacts with senior stakeholders and technical teams producing clear and effective communication. • Familiar with ITIL processes, Agile working, Incident & Problem Management, release management and Change Control procedures. • Currently uses ServiceNow as an effective tool to create incidents and communicate with the customer regarding any disruption as well as investigation with PIR after service is restored.

• Which languages does Jon Pyper speak? 

  Jon Pyper speaks the following languages:
  No languages available.

• Which industries has Jon Pyper previously worked in?   

  Jon Pyper has prior experience in the following industries:
  Gsk , One Advanced , Gsk , Dixons Retail , Leading Software , Dixons Retail , Esso , Swiss Re , Pcl Computer Services , Am International Photocopiers , Attwood Statistics

• What is Jon Pyper’s work experience?  

  Jon Pyper has the following professional experience:
  Ocado , Gsk , One Advanced , Gsk , Dixons Retail , Leading Software , Dixons Retail , Esso , Swiss Re , Pcl Computer Services , Am International Photocopiers , Attwood Statistics .

• How can I find Jon Pyper on LinkedIn?  

  You can view Jon Pyper’s
  LinkedIn profile at LinkedIn URL.

• What are Jon Pyper’s work email addresses?  

  Jon Pyper’s work email addresses are
  [email protected] .

• What company does Jon Pyper work for?  

  Jon Pyper works at
  Ocado