
Jonathan Lord
An accomplished and well-motivated Telecoms Consulting Professional with a wealth of successful experience in leading process and system... | Hale, Hale, United Kingdom
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Jonathan Lord’s Location Hale, Hale, United Kingdom
Jonathan Lord’s Expertise An accomplished and well-motivated Telecoms Consulting Professional with a wealth of successful experience in leading process and system delivery teams, stakeholder management, and developing solutions and processes to support optimum growth and revenue for service providers covering all markets within the B2B telecoms space. Has successfully achieved over 16 years’ experience within telecoms and utilities with key focus on pragmatism, building trusted customer relations and system delivery within risk based environments. Displaying excellent communication, management and technical skills gained in all areas of the software delivery lifecycle; including business analysis, solution design, testing and stakeholder management. This customer-focussed professional is naturally able to forge strong relationships, influencing decisions at all levels, and will quickly become an asset to the management team of any forward thinking organisation. ►Team Management - Decisive leadership of diverse cross-functional & multi-cultural teams. ►Business Improvement - Performed process optimisation and re-design assessments, resulting in cost reductions through operational efficiency gains and improved customer experience. ►Change Management - Has implemented and driven significant change utilising deep understanding of business operations within B2B telecommunications providers. ►Project Management - Proven ability to manage teams through the software delivery lifecycle. ►Process/Product Design - Has designed products and transformed delivery processes to represent and support complex B2B services, including fixed line data, voice and BB. ►Test Management - Has defined, implemented and managed numerous risk based testing strategies using various methodologies (ISEB Certified). ►Stakeholder Management - Ability to use both experience and empathy to effectively manage and advise stakeholders. ►Technical - Clarify 7.10, OMS Ordering 6.0, Amdocs Process Manager, Quality Centre 11.
Jonathan Lord’s Current Industry Pegasystems
Jonathan
Lord’s Prior Industry
Pegasystems
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Bt Group
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Amdocs
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Elisa
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Virgin Media Business
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Work Experience

Pegasystems
Lead Business Architect
Fri Mar 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Amdocs
Amdocs Pbs - Principal Consultant: Virgin Media Business
Sat Aug 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Mar 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)
Amdocs
Delivery Manager And Solution Design Authority: Virgin Media Business
Sun Jul 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Aug 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Amdocs
Project Test Manager
Thu Jul 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jul 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)
Virgin Media Business
Project Test Manager (Contractor)
Tue Sep 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jun 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)
Virgin Media Business
Defect Manager (Contractor)
Mon Jun 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Aug 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)
Elisa
Consultant (Contractor)
Wed Apr 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jun 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)
Amdocs
Project Test Manager (Contractor)
Fri Jun 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Feb 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)
Bt Group
Test Lead (Contractor)
Thu Sep 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jun 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time)
Pegasystems
Lead Business Architect
— Present