
Jose Silva
Co-Founder at CLUSTERMEDIA LABS and at GOAL B2B and CLUSTERMEDIA LABS: We develop the best solutions for... | Aveiro, Aveiro, Portugal
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Jose Silva’s Emails jo****@cl****.com
Jose Silva’s Phone Numbers 35123438****
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Jose Silva’s Location Aveiro, Aveiro, Portugal
Jose Silva’s Expertise Co-Founder at CLUSTERMEDIA LABS and at GOAL B2B and CLUSTERMEDIA LABS: We develop the best solutions for Audiovisual Market and Digital Economy. (www.clustermedialabs.com) GOAL B2B: Our mission is help the FMCG industry to increase their sales and create value for themselves and for distributors and consumers. (www.goalb2b.com) CUSTOMER SERVICE, CUSTOMER OPERATIONS & SUPLLY CHAIN MANAGEMENT With large experience in leading Customer Service and Supply Chain Management Areas. For the last 8 years I had Iberian responsibilities and before that I led the Customer Service Department in Portugal. As major contributions I highlight the 1st place in Customer Satisfaction Surveys in Spain and Portugal; over 6 MM€ in Supply Value Creation only last year; innovative methodologies development, like Shelf Oriented Supply Management and Direct Product Cost and the creation of Customer Service Department. Leadership, Results Orientation and Customer Orientation, Communication, Teamwork, Innovation, Adapting to changes are the skills that I highlight. Larga experiencia en Liderazgo en áreas de Customer Service y Supply Chain. Los últimos 8 años con responsabilidades ibéricas y anteriormente liderando el departamento de CS en Portugal. Como principales contribuciones destaco el 1er Lugar en las encuestas de satisfacción de clientes en España y Portugal; la creación de valor en Supply, con más de 6MM€ en el ultimo año; el desarrollo de metodologías innovadoras como Gestión Orientada al Lineal y Direct Product Cost y la creación del departamento de CS Portugal, agregando varias áreas dispersas. Las competencias que destaco son liderazgo, orientación al logro y al cliente, trabajo en equipo, comunicación, innovación y adaptación al cambio
Jose Silva’s Current Industry Goal B2b
Jose
Silva’s Prior Industry
Arbora And Ausonia
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Clustermedia Labs
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Goal B2b
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Work Experience

Goal B2b
Co-Founder
Sat Nov 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Clustermedia Labs
Co-Founder
Sun Sep 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Arbora And Ausonia
Responsable Customer Service Iberia
Thu Sep 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Aug 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
Arbora And Ausonia
Responsable Customer Service Portugal
Sat Jul 01 2000 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Aug 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time)
Arbora And Ausonia
Trade Marketing Manager
Thu Jan 01 1998 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jun 01 2000 00:00:00 GMT+0000 (Coordinated Universal Time)
Arbora And Ausonia
Key Account
Wed May 01 1996 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Dec 01 1997 00:00:00 GMT+0000 (Coordinated Universal Time)