Josh Bertram

FAQ About Josh Bertram

• What is Josh Bertram's address?

  Josh Bertram is located at
  Toronto, Toronto, Canada

• What is Josh Bertram's job title?

  Josh Bertram is a
  •Execute the CSC's knowledge strategy through effective knowledge transfer methods •Manage the real-time support system for Operations. Ensure effective knowledge resources are available to support front line employees, •Manage life insurance licensing requirements to ensure the compliance with external regulations and internal Compliance recommendations •Ensure that the CSC has simple and practical processes in place to track, define and resolve KM issues •Ensure that all CSC processes are documented, including creating and maintaining accurate process maps and procedure notes based on SLF best practices related to documentation for ongoing improvements to business processes, policies and tools. •Support the CSC's Training and Development program by managing the relationship with Training and Knowledge Management. Develop solutions to support a culture of ongoing people development. Ensure delivery of training content to Training and Knowledge Management to support ongoing training and change initiatives in the CSC. •Support and manage the CSC's Quality Assurance program Develop solutions to fill any gaps that are identified •Support business continuity by managing the relationship with the Production Support Team to solve any production issues. Ensure that the impacts of system changes and/or production issues are communicated to CSC business partners. •Manage the Knowledge Team's availability to support CSC business initiatives as subject matter experts (SMEs). Manage team capacity by using quantifiable data to show impacts of additional work as compared to expected overall business benefit. •Manage the individual performance of the Knowledge Team Provide regular coaching/feedback to support a high performing team. •Foster a work environment that values people and encourages participation, excellence, creativity, continuous learning, accountability and continuous improvement. •Stay current with industry best practices in knowledge management. Sun Life Financial

• What industry does Josh Bertram currently work in?

  Josh Bertram currently works in the
  Sun Life Financial

• What is Josh Bertram's area of expertise?

  Josh Bertram specializes in
  •Execute the CSC's knowledge strategy through effective knowledge transfer methods •Manage the real-time support system for Operations. Ensure effective knowledge resources are available to support front line employees, •Manage life insurance licensing requirements to ensure the compliance with external regulations and internal Compliance recommendations •Ensure that the CSC has simple and practical processes in place to track, define and resolve KM issues •Ensure that all CSC processes are documented, including creating and maintaining accurate process maps and procedure notes based on SLF best practices related to documentation for ongoing improvements to business processes, policies and tools. •Support the CSC's Training and Development program by managing the relationship with Training and Knowledge Management. Develop solutions to support a culture of ongoing people development. Ensure delivery of training content to Training and Knowledge Management to support ongoing training and change initiatives in the CSC. •Support and manage the CSC's Quality Assurance program Develop solutions to fill any gaps that are identified •Support business continuity by managing the relationship with the Production Support Team to solve any production issues. Ensure that the impacts of system changes and/or production issues are communicated to CSC business partners. •Manage the Knowledge Team's availability to support CSC business initiatives as subject matter experts (SMEs). Manage team capacity by using quantifiable data to show impacts of additional work as compared to expected overall business benefit. •Manage the individual performance of the Knowledge Team Provide regular coaching/feedback to support a high performing team. •Foster a work environment that values people and encourages participation, excellence, creativity, continuous learning, accountability and continuous improvement. •Stay current with industry best practices in knowledge management.

• Which languages does Josh Bertram speak? 

  Josh Bertram speaks the following languages:
  No languages available.

• Which industries has Josh Bertram previously worked in?   

  Josh Bertram has prior experience in the following industries:
  Sun Life Financial , Sun Life Financial , Sun Life Financial , Sun Life Financial , Club Med

• What is Josh Bertram’s work experience?  

  Josh Bertram has the following professional experience:
  Sun Life Financial , Sun Life Financial , Sun Life Financial , Sun Life Financial , Club Med .

• How can I find Josh Bertram on LinkedIn?  

  You can view Josh Bertram’s
  LinkedIn profile at LinkedIn URL.

• What are Josh Bertram’s work email addresses?  

  Josh Bertram’s work email addresses are
  [email protected] .

• What company does Josh Bertram work for?  

  Josh Bertram works at
  Sun Life Financial