jh****@uc****.ac & No phone number available.

Josh Hancock

I am passionate about how technology can be used to deliver amazing experiences, especially within IT Service Management.... | Amsterdam, North Holland, Netherlands

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Josh Hancock’s Emails jh****@uc****.ac

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Josh Hancock’s Location Amsterdam, North Holland, Netherlands

Josh Hancock’s Expertise I am passionate about how technology can be used to deliver amazing experiences, especially within IT Service Management. With my tenure in IT Support as a technician and Team Lead/Manager, Project Management, and ITSM Consulting, I have a great breadth and depth of knowledge especially with ServiceNow, on how to improve and automate processes, allowing colleagues the time and space to produce more value providing outcomes. Working with multiple stakeholders and managing differing priorities, I am able to find common ground and ensure everyone is aligned on decisions, focusing on deliverables that result in the best value. Such examples include transforming the IT Service Delivery in a Field Marketing Agency, utilising ServiceNow to deliver improved ITSM processes, including Incident Management, Request Management through an effective Service Catalog and IT Shop, Change Management, and Asset Management through effective workflows in the platform and between different functions in the Business. Such as End to End Joiner/Mover/Leaver processes.

Josh Hancock’s Current Industry Booking Com

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Work Experience

Booking Com

Team Lead IT Support

Wed Mar 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time) — Present

Acosta Europe

IT Services Support Manager

Wed Jun 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Feb 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time)

Acosta Europe

IT Services Support Team Leader

Thu Feb 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jun 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)

Topdesk

Service Management Consultant

Fri Sep 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Feb 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)

University For The Creative Arts

IT Project Manager

Thu Sep 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Aug 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)

University For The Creative Arts

Desktop Support Analyst

Thu Oct 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Sep 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)

University For The Creative Arts

IT Support Technician

Fri May 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Oct 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)

Plymouth University

Student Ambassador

Mon Sep 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri May 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)

Plymouth University

Administrative Assistant

Mon Sep 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri May 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)

Debenhams

Trainee Support Analyst

Thu May 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jul 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)

Debenhams

Trainee Business Analyst

Mon Jul 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu May 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)

Plymouth University

Student Ambassaor

Thu Sep 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jun 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)

University Of Portsmouth

Student Ambassador

Mon Nov 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jul 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)

Moss Bros

Sales Assistant

Sat Nov 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jul 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)

Lionhead Studios

Work Experience Tester

Sun Jul 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jul 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time)

Skills

Languages

Josh Hancock Email Addresses

jh****@uc****.ac Work Email

jh****@uc****.ac Personal Email

jo****@bo****.com Personal Email

FAQ About Josh Hancock

Josh Hancock is located at
Amsterdam, North Holland, Netherlands

Josh Hancock is a
I am passionate about how technology can be used to deliver amazing experiences, especially within IT Service Management. With my tenure in IT Support as a technician and Team Lead/Manager, Project Management, and ITSM Consulting, I have a great breadth and depth of knowledge especially with ServiceNow, on how to improve and automate processes, allowing colleagues the time and space to produce more value providing outcomes. Working with multiple stakeholders and managing differing priorities, I am able to find common ground and ensure everyone is aligned on decisions, focusing on deliverables that result in the best value. Such examples include transforming the IT Service Delivery in a Field Marketing Agency, utilising ServiceNow to deliver improved ITSM processes, including Incident Management, Request Management through an effective Service Catalog and IT Shop, Change Management, and Asset Management through effective workflows in the platform and between different functions in the Business. Such as End to End Joiner/Mover/Leaver processes. Booking Com

Josh Hancock currently works in the
Booking Com

Josh Hancock specializes in
I am passionate about how technology can be used to deliver amazing experiences, especially within IT Service Management. With my tenure in IT Support as a technician and Team Lead/Manager, Project Management, and ITSM Consulting, I have a great breadth and depth of knowledge especially with ServiceNow, on how to improve and automate processes, allowing colleagues the time and space to produce more value providing outcomes. Working with multiple stakeholders and managing differing priorities, I am able to find common ground and ensure everyone is aligned on decisions, focusing on deliverables that result in the best value. Such examples include transforming the IT Service Delivery in a Field Marketing Agency, utilising ServiceNow to deliver improved ITSM processes, including Incident Management, Request Management through an effective Service Catalog and IT Shop, Change Management, and Asset Management through effective workflows in the platform and between different functions in the Business. Such as End to End Joiner/Mover/Leaver processes.

Josh Hancock speaks the following languages:
No languages available.

Josh Hancock has prior experience in the following industries:
Acosta Europe , Acosta Europe , Topdesk , University For The Creative Arts , University For The Creative Arts , University For The Creative Arts , Plymouth University , Plymouth University , Debenhams , Debenhams , Plymouth University , University Of Portsmouth , Moss Bros , Lionhead Studios

Josh Hancock has the following professional experience:
Booking Com , Acosta Europe , Acosta Europe , Topdesk , University For The Creative Arts , University For The Creative Arts , University For The Creative Arts , Plymouth University , Plymouth University , Debenhams , Debenhams , Plymouth University , University Of Portsmouth , Moss Bros , Lionhead Studios .