Joshua Charkow
With over 20 years of experience in IT service management, I am a dynamic and strategic leader who... | 186 Davis Street, Hamden, United States
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Joshua Charkow’s Emails jc****@ma****.com
Joshua Charkow’s Phone Numbers 1203288****
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Joshua Charkow’s Location 186 Davis Street, Hamden, United States
Joshua Charkow’s Expertise With over 20 years of experience in IT service management, I am a dynamic and strategic leader who drives automation initiatives and fosters innovation at MassMutual. As the Senior Director of ITSM, I lead the ITSM strategies focusing on adaptation, process improvement, business value, relationship building, and service agility. I have a proven track record of developing and implementing escalation procedures, issue tracking, and training programs to enhance staff and customer satisfaction. I also have a strong executive presence and deliver impactful presentations to various stakeholders. I am ITIL certified and skilled in change management, asset management, and major incident management. I coach my teams to uphold high standards and be accountable, while constantly seeking opportunities for continual process improvement and service agility.
Joshua Charkow’s Current Industry Massmutual
Joshua
Charkow’s Prior Industry
Espn
|
Massmutual
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Work Experience
Massmutual
Sr. Director, IT Service Management
Tue May 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Espn
Manager, Support Center
Thu Jan 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jan 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)
Espn
Manager, Technology Support Group
Sat Jan 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jan 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Espn
Coordinating Technical Director
Sun Jan 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jan 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)
Espn
ESPN NEWS | Technical Director
Thu Jan 01 1998 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jan 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time)Skills
Languages
Joshua Charkow Email Addresses
Joshua Charkow Phone Number
FAQ About Joshua Charkow
-
Joshua Charkow is located at
186 Davis Street, Hamden, United States -
Joshua Charkow is a
With over 20 years of experience in IT service management, I am a dynamic and strategic leader who drives automation initiatives and fosters innovation at MassMutual. As the Senior Director of ITSM, I lead the ITSM strategies focusing on adaptation, process improvement, business value, relationship building, and service agility. I have a proven track record of developing and implementing escalation procedures, issue tracking, and training programs to enhance staff and customer satisfaction. I also have a strong executive presence and deliver impactful presentations to various stakeholders. I am ITIL certified and skilled in change management, asset management, and major incident management. I coach my teams to uphold high standards and be accountable, while constantly seeking opportunities for continual process improvement and service agility. Massmutual -
Joshua Charkow currently works in the
Massmutual -
Joshua Charkow specializes in
With over 20 years of experience in IT service management, I am a dynamic and strategic leader who drives automation initiatives and fosters innovation at MassMutual. As the Senior Director of ITSM, I lead the ITSM strategies focusing on adaptation, process improvement, business value, relationship building, and service agility. I have a proven track record of developing and implementing escalation procedures, issue tracking, and training programs to enhance staff and customer satisfaction. I also have a strong executive presence and deliver impactful presentations to various stakeholders. I am ITIL certified and skilled in change management, asset management, and major incident management. I coach my teams to uphold high standards and be accountable, while constantly seeking opportunities for continual process improvement and service agility. -
Joshua Charkow speaks the following languages:
No languages available. -
Joshua Charkow has prior experience in the following industries:
Espn , Espn , Espn , Espn -
Joshua Charkow has the following professional experience:
Massmutual , Espn , Espn , Espn , Espn . -
You can view Joshua Charkow’s
LinkedIn profile at LinkedIn URL. -
Joshua Charkow’s work email addresses are
[email protected] . -
Joshua Charkow works at
Massmutual
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