
Julian Brett
Reactn was born out of a growing need to provide feedback at the moment when it matters most.... | Newcastle Upon Tyne, Newcastle Upon Tyne, United Kingdom
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Julian Brett’s Location Newcastle Upon Tyne, Newcastle Upon Tyne, United Kingdom
Julian Brett’s Expertise Reactn was born out of a growing need to provide feedback at the moment when it matters most. The moment when the service has been slow, the coffee cold, or when exceptional staff deserve credit. Capturing feedback via surveys and emails days or even weeks later is too little too late. Unless captured on the spot relevance is lost, both to the customer providing the feedback and to the business who wants to improve its service. Reactn addresses a fundamental question facing CEOs and senior management: “do you know what customers think of your service right now?” More importantly: “what are our staff doing about it?” Utilising a unique combination of technologies, Reactn captures consumer feedback at the exact point of service delivery. It then directs this insight to staff and senior management to address, enabling service-led organisations to constantly improve consumer satisfaction, operational efficiency and staff engagement. With so many of the world's leading brands relying on surveys, email, comments cards and customer service lines to gather insight, we recognised a growing desire for a simple way of delivering comments and concerns, direct from customers' smartphones, there and then. Our backgrounds in research and business insight, led us to develop Reactn from the ground-up. Tirelessly testing and refining our service until it delivered something that would change an industry forever. www.reactn.com. As well as carrying on with the work of dtmars, Fossway LLC reflects a significant change in market and make-up of the research & coordination team. An entity incorporated in the USA allows us to pursue new opportunities and better serve our increasingly US & global market. Primary and secondary research within the technology and BPO sectors remain our focus.dtmars provide a range of research services to support decision making within the BPO and technology industries. Our main activity is as a supplier of primary research data to both major consulting firms and niche consultancies. dtmars has telephone research capabilities spanning The Americas, Europe & APAC including India, China and ASEAN nations. Innovative profiling and recruitment of participating organizations gives dtmars a significant edge in corporate research. Our research engagements include partnering research, competitive analysis, gathering of benchmarking data & formulation of benchmarking techniques; detailed individual business analysis and research in support of M&A activity. As well as having primary research capabilities we can provide consultancy for a range of BPO or technology market research requirements.
Julian Brett’s Current Industry Reactn Ltd
Julian
Brett’s Prior Industry
Research House, Manchester
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dtmars
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Fossway
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Reactn Ltd
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Work Experience

Reactn Ltd
CEO
Mon Apr 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Fossway
Director
Sat May 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Sep 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
dtmars
Director
Tue Aug 01 2000 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Oct 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)
Research House, Manchester
Project Manager
Mon Sep 01 1997 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jul 01 2000 00:00:00 GMT+0000 (Coordinated Universal Time)