
Karthik Rangan
A self-driven and unwavering focused professional with 13 years of experience in business relationship management and service delivery.... | Sydney, Sydney, Australia
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Karthik Rangan’s Emails ka****@co****.com
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Karthik Rangan’s Location Sydney, Sydney, Australia
Karthik Rangan’s Expertise A self-driven and unwavering focused professional with 13 years of experience in business relationship management and service delivery. Combines proficient skills in undertaking evidence-based research, analysis, and coordination of engagement activities that have increased revenue and level of service. This is complemented by a heightened focus on the client through adept interpersonal skills delivering exceptional outcomes. Possess an in-depth knowledge of Process Excellence, Business Development, Business and Change Management and Operations Management, with a focus on delivering measurable results using Lean Methodologies. Key skills and attributes include: Customer Service & Interpersonal skills – An exceptional focus on delivering a seamless customer experience, able to engage with all levels in an organisation as well as a range of diverse cultural backgrounds Identified and implemented productivity initiatives - Delivered a project to develop and launch a new application form. The new form has resulted in 225% higher conversion rate with a focus on reducing errors and rework New business development – Identified non CBA customers, introduced and established relationships with the bank achieving 70% conversation rate Identified strategic opportunities – Initiated and drove advertising campaign through ‘Indian Link’ to reach interstate prospects resulting in revenue increase of 20% Critical thinking ability – Scouted staff members of specific origin to be local ambassadors in their community, creating account growth from interstate hubs FATCA - Understand the principles as point of contact for the IFS business by adhering to the Group Operational Risk Management Framework
Karthik Rangan’s Current Industry Commonwealth Bank
Karthik
Rangan’s Prior Industry
Hsbc
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Commonwealth Bank
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Work Experience

Commonwealth Bank
Relationship Manager
Tue Nov 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Commonwealth Bank
Assistant Manager – Non Resident Indian (Nri) Banking
Sun May 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Commonwealth Bank
Customer Service Specialist
Fri May 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Apr 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)
Hsbc
Assistant Manager Operations
Mon Dec 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jan 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)