Kevin Alone

FAQ About Kevin Alone

• What is Kevin Alone's address?

  Kevin Alone is located at
  Concentrix, Ayala Ave, Philippines

• What is Kevin Alone's job title?

  Kevin Alone is a
  Resolution desk and escalations supervisor in advance technical support on new Apple and Android smartphones with knowledge on network and service impact. Adding leadership academy and business management certification training on handling a new team and new team leaders as assets to influence motivation and performance. Professional Experience CONVERGYS - CONCENTRIX │ Clark, Philippines Senior Team Leader (April 2017- Present) • Averaged 102% over-all site attainment quarterly by conducting escalation and resolution-finding training to subject-matter experts. • Led quality assurance on accurate resolution call calibration and call flows. • Used data-driven decision making and deep-dive analysis based on skill gaps and behavior trends of agents to performance. • Led the new resolution process for software bugs and fixes for any updates on new smartphones to network. Skills and Expertise • People Management Skills • Trend to Root-Cause Analysis Behavior Coaching Skills • Facilitation on new process improvements via Teams and Zoom • Catalyst at resolution-finding on product software issues and bugs • PowerPoint and Skill Transfer Materials Creator and Administrator • Extensive experience in Microsoft Office 365 • Excellent oral and written communication skills SUTHERLAND GLOBAL SERVICES │ Clark, Philippines Consultant: Collections Specialist, Technical Support and Customer Care (May 2015- January 2017) Outbound Calling (Collections) Customer Service, Technical and Billing Support (U.S. Genesis Financial Solutions) IQOR PHILIPPINES │ Clark, Philippines Subject Matter Expert and Collections Specialist (May 2013-January 2015) Inbound and Outbound Calling (Collections- U.S. Credit One Bank) Subject Matter Expert: Train and assist front-liners for quality enhancements and control. Supervisory queue and back-end audits: takes, monitors and reviews calls. Education Bachelor of Science in Business Administration Major in Business management (2020 - Present) HOLY ANGEL UNIVERSITY Angeles City, Philippines Concentrix

• What industry does Kevin Alone currently work in?

  Kevin Alone currently works in the
  Concentrix

• What is Kevin Alone's area of expertise?

  Kevin Alone specializes in
  Resolution desk and escalations supervisor in advance technical support on new Apple and Android smartphones with knowledge on network and service impact. Adding leadership academy and business management certification training on handling a new team and new team leaders as assets to influence motivation and performance. Professional Experience CONVERGYS - CONCENTRIX │ Clark, Philippines Senior Team Leader (April 2017- Present) • Averaged 102% over-all site attainment quarterly by conducting escalation and resolution-finding training to subject-matter experts. • Led quality assurance on accurate resolution call calibration and call flows. • Used data-driven decision making and deep-dive analysis based on skill gaps and behavior trends of agents to performance. • Led the new resolution process for software bugs and fixes for any updates on new smartphones to network. Skills and Expertise • People Management Skills • Trend to Root-Cause Analysis Behavior Coaching Skills • Facilitation on new process improvements via Teams and Zoom • Catalyst at resolution-finding on product software issues and bugs • PowerPoint and Skill Transfer Materials Creator and Administrator • Extensive experience in Microsoft Office 365 • Excellent oral and written communication skills SUTHERLAND GLOBAL SERVICES │ Clark, Philippines Consultant: Collections Specialist, Technical Support and Customer Care (May 2015- January 2017) Outbound Calling (Collections) Customer Service, Technical and Billing Support (U.S. Genesis Financial Solutions) IQOR PHILIPPINES │ Clark, Philippines Subject Matter Expert and Collections Specialist (May 2013-January 2015) Inbound and Outbound Calling (Collections- U.S. Credit One Bank) Subject Matter Expert: Train and assist front-liners for quality enhancements and control. Supervisory queue and back-end audits: takes, monitors and reviews calls. Education Bachelor of Science in Business Administration Major in Business management (2020 - Present) HOLY ANGEL UNIVERSITY Angeles City, Philippines

• Which languages does Kevin Alone speak? 

  Kevin Alone speaks the following languages:
  No languages available.

• Which industries has Kevin Alone previously worked in?   

  Kevin Alone has prior experience in the following industries:
  No prior industries available.

• What is Kevin Alone’s work experience?  

  Kevin Alone has the following professional experience:
  Concentrix , Concentrix Cvg .

• How can I find Kevin Alone on LinkedIn?  

  You can view Kevin Alone’s
  LinkedIn profile at LinkedIn URL.

• What are Kevin Alone’s work email addresses?  

  Kevin Alone’s work email addresses are
  [email protected] .

• What company does Kevin Alone work for?  

  Kevin Alone works at
  Concentrix