
Krishna Gajjar
With over 12 years of experience in business excellence and process improvement, I am a Senior Manager-Customer Experience... | Mumbai, Mumbai, India
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Krishna Gajjar’s Emails kr****@ax****.com
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Krishna Gajjar’s Location Mumbai, Mumbai, India
Krishna Gajjar’s Expertise With over 12 years of experience in business excellence and process improvement, I am a Senior Manager-Customer Experience Transformation at Axis Bank, one of the largest private sector banks in India. I hold a Lean Six Sigma Green Belt certification from ASQ, and I am trained in Six Sigma Black Belt. In my current role, I am responsible for formulating and setting up a PMO framework for tracking and governance of priority projects across the bank, using DMAIC methodology and project management tools. I also drive process transformation and regulatory projects, conducting process reviews and RCAs to identify gaps and improvement opportunities. Previously, I worked with HDFC Bank Limited, Reliance Securities, IndusInd Bank, and SSA Business Solutions, applying Six Sigma, Lean deployment, QbD, Design of Experiments, and Business Process Re-engineering in various sectors such as BFSI, manufacturing, and logistics. My mission is to enhance customer experience and satisfaction by delivering quality solutions and outcomes.
Krishna Gajjar’s Current Industry Axis Bank
Krishna
Gajjar’s Prior Industry
Ssa Business Solutions
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Indusind Bank
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Reliance Securities
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Hdfc Bank
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Axis Bank
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Work Experience

Axis Bank
Senior Manager-Strategy and New Initiatives
Sun Oct 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Axis Bank
Senior Manager-Customer Experience Transformation
Fri Apr 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Oct 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time)
Axis Bank
Manager-Customer Experience Transformation
Fri Nov 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Mar 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Hdfc Bank
Lean Six Sigma Manager
Thu Nov 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Oct 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)
Reliance Securities
Business Excellence
Sat Apr 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Oct 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
Indusind Bank
Process Excellence
Sat Nov 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Mar 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)
Ssa Business Solutions
Process Analyst
Sun Jan 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Oct 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)