
Kyle Heaton
Experienced technical, customer support and account management professional, primarily focused in the technology sector supporting SaaS, Internet, Computer... | Atlanta, Atlanta, United States
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Kyle Heaton’s Emails ky****@us****.com
Kyle Heaton’s Phone Numbers No phone number available.
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Kyle Heaton’s Location Atlanta, Atlanta, United States
Kyle Heaton’s Expertise Experienced technical, customer support and account management professional, primarily focused in the technology sector supporting SaaS, Internet, Computer and Ed-Tech offerings. I am passionate about developing and sustaining meaningful relationships with clients, partners and colleague by leveraging technology and creative solutions. As a do-er, I strive to transform businesses, automate menial operations, foster relationships, increase revenue, build actionable pipeline and enable greatness with people, teams and organizations. As an innovator, I have helped grow departments within startups, SMB and retail. For example, with Phobio I built and managed a new customer support department from the ground up. In this experience, I managed a team, contributed to recruiting and hiring headcount, implemented new software for daily workflows, mined and analyzed data for reporting purposes, collaborated across departments up to the executive level, strategized a growth roadmap, assisted in the installation of omni-channel communications solutions, etc. Our department contributed to 120% YOY growth in 2018. Core: • Customer Support (SaaS, B2B, B2C, Computer, General, Education, Enterprise) • Technology (Help Desk, IT, MDM, Inventory, Troubleshooting, Device Imaging) • Sales (Retail, B2B, Internal, Renewal, Pipeline, Solutions, Education, Enterprise) • Account Management and Administration (SMB, B2B, Education, Enterprise) Specialties: •Leadership •Account Management •Customer Experience •Relationship Management •Process Improvements •Solutions Selling •Providing Feedback •Team Building •Motivating Others •Data Mining & Analysis •Technology Solutions •Escalations Resolution Software & Technical: •Salesforce •Excel •Word •Slack •Trello •Zendesk •Google Suite •Asana •Basecamp •Hootsuite •Survey Monkey •Keynote •Hot Jar •Jamf Pro •LinkedIn •HTML •CSS •SQL •Mac OS X •Apple iOS •CRM ☏ 770-605-9881 ✎ [email protected]
Kyle Heaton’s Current Industry Progress Learning
Kyle
Heaton’s Prior Industry
National Parking
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1 800 Skyride
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Apple
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Phobio
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Website And Logo Design By Kyle Heaton
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Progress Learning
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Work Experience

Progress Learning
QA Engineer
Sun Jan 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Progress Learning
Technical Support Specialist - Tier 2
Fri Feb 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Mar 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time)
Website And Logo Design By Kyle Heaton
Founder
Tue Jan 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Phobio
Business Account Administrator
Thu Feb 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Nov 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
Phobio
Team Lead
Thu Jun 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Feb 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
Apple
Business Expert
Sat Oct 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jun 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)
Apple
Visuals Merchandising Lead
Sun Mar 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Mar 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Apple
Specialist
Fri Nov 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Oct 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
1 800 Skyride
Partner Devolopment & Customer Aquisitions Agent
Sun Feb 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Feb 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)
National Parking
Lot Coordinator
Fri Feb 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Feb 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)