
Lakshmikiran Nagireddi
Primarily managing the delivery of service to the account as defined in the SOW including managing support staff... | Visakhapatnam, Visakhapatnam, India
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Lakshmikiran Nagireddi’s Emails la****@in****.com
Lakshmikiran Nagireddi’s Phone Numbers 91804193****
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Lakshmikiran Nagireddi’s Location Visakhapatnam, Visakhapatnam, India
Lakshmikiran Nagireddi’s Expertise Primarily managing the delivery of service to the account as defined in the SOW including managing support staff and task management of members in account team. Constantly creating and promoting cross-boundary collaboration to do the right thing for Infinite and its clients. Monitoring delivered services for assigned account(s) and ensure that timely and accurate service information is provided to the account team(s). Strive to anticipate and remove obstacles that interfere with the GSD’s ability to delivery to the account(s). Effectively manage escalations from and into, or across team for account(s). Embrace challenge to achieve and sustain excellence of account quality, service levels, documentation, compliance, and audit readiness, and gets others enthused and focused on the actions and activities that make the difference. Managing the cost of the services delivered to the account(s) and in addition constantly scans environment and works with the DM to identify both cost savings and account growth potential and pursues these opportunities tenaciously. Results-oriented and accomplished manager with 18 years of experience in Service Delivery, Account Management, Project Management, Customer Service, Client Relations, Process Management, People Management & Advanced Technical Support. I have a proven excellent track record of attaining complete customer satisfaction and motivating team to consistently exceed targets. Committed to provide significant time and effort to develop my knowledge of service processes/tools and project management techniques and educates others. Strong communication skills and a passion for driving organizational success. Worked with clients from Chemical/Oil, Gas, & Energy/Engineering and Financial Services, Insurance, Professional Services, Automotive, Information Technology & Services, Retail, Entertainment, Restaurants industries, who opted Infinite as their preferred service provider. Bachelor of Technology in Computer Science & Information Technology from JNTU, 2001-05. ITIL Foundation Certificate in IT Service Management, APMG-International. Regn No: ITIL/IN074844, Cert No: 02301201-01-QBTT. Certified ScrumMaster, Scrum Alliance, ID: 000519907
Lakshmikiran Nagireddi’s Current Industry Infinite Computer Solutions
Lakshmikiran
Nagireddi’s Prior Industry
Infinite Computer Solutions
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Sutherland Global Services
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Brigade
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Kenexa
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Ibm India Pvt
|
Ibm
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Work Experience

Infinite Computer Solutions
Service Desk Manager
Sat Oct 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Infinite Computer Solutions
Manager & Contract Manager
Fri Oct 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Sep 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Ibm
Senior Manager & Business Operations Lead
Mon Apr 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Sep 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
Ibm
Senior Manager
Sun Oct 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Mar 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)
Ibm
Software Service Planner
Mon Feb 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Sep 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)
Ibm India Pvt
Client Support Manager
Tue Feb 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Feb 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Kenexa
Team Leader
Mon Nov 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jan 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)
Kenexa
Product Support Specialist
Sat Nov 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Oct 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)
Kenexa
Associate Helpdesk Engineer
Fri Feb 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Nov 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time)
Brigade
Technical Support Executive
Tue Aug 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Feb 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time)
Sutherland Global Services
Technical Support Executive
Thu Dec 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Aug 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time)
Infinite Computer Solutions
Service Desk Manager
— Present