Lidia Colavitti

FAQ About Lidia Colavitti

• What is Lidia Colavitti's address?

  Lidia Colavitti is located at
  Santo Antônio do Pinhal, São Paulo, Brazil

• What is Lidia Colavitti's job title?

  Lidia Colavitti is a
  Strategically related to the development of Customer Relationship Management policies aiming at loyalty, retention and customer satisfaction, so as to create competitive edge in the market. Experienced in building, training, and managing Call Centers, reaching high quality services. Managed contact centers giving strong emphasis to the involvement of the whole team, from the diagnosis stage to the action plan, achieving a high degree of employees satisfaction. Developed strategic plans and commercial operations for different channels (virtual stores, resellers, dealers) Developed several communication tools both for internal and external purposes: intranet, web site, email marketing, etc Redesigned and organized processes and flows, providing a higher degree of autonomy to speed up customer solutions. The revision of operational flows, also lead to significant operational cost reduction Deeply involved in turning the customer service area into a source of information for the entire company, (production, sales, marketing, after sales etc), pointing out the problems identified by the call center, pointing out the corrective actions to be taken or suggesting alternative solutions. Experienced in CRM, Database Marketing, Telemarketing, Direct Marketing, Retention Actions, Budget Analysis and Control, Profitability, and New Project Feasibility Studies. Worked in After-Sales – Services and Technical Assistance. Managed budgets of up to US 60MM/year. Structured and managed Service Channels with easy customer access, providing service excellence, low costs, creativity, and innovation. Experienced in managing Technical Assistance and Dealer Networks, as well as managing replacement parts logistics, optimizing quality, terms, and costs. Led teams of approximately 2,000 people. Good managerial skills and systemic business views, diagnosing the best operational strategies to enrich organizational skills, improve performance and boost the business. Specialties: Customer Care, Relationship Marketing, After Sales and Customer Services Lavitti Quilt

• What industry does Lidia Colavitti currently work in?

  Lidia Colavitti currently works in the
  Lavitti Quilt

• What is Lidia Colavitti's area of expertise?

  Lidia Colavitti specializes in
  Strategically related to the development of Customer Relationship Management policies aiming at loyalty, retention and customer satisfaction, so as to create competitive edge in the market. Experienced in building, training, and managing Call Centers, reaching high quality services. Managed contact centers giving strong emphasis to the involvement of the whole team, from the diagnosis stage to the action plan, achieving a high degree of employees satisfaction. Developed strategic plans and commercial operations for different channels (virtual stores, resellers, dealers) Developed several communication tools both for internal and external purposes: intranet, web site, email marketing, etc Redesigned and organized processes and flows, providing a higher degree of autonomy to speed up customer solutions. The revision of operational flows, also lead to significant operational cost reduction Deeply involved in turning the customer service area into a source of information for the entire company, (production, sales, marketing, after sales etc), pointing out the problems identified by the call center, pointing out the corrective actions to be taken or suggesting alternative solutions. Experienced in CRM, Database Marketing, Telemarketing, Direct Marketing, Retention Actions, Budget Analysis and Control, Profitability, and New Project Feasibility Studies. Worked in After-Sales – Services and Technical Assistance. Managed budgets of up to US 60MM/year. Structured and managed Service Channels with easy customer access, providing service excellence, low costs, creativity, and innovation. Experienced in managing Technical Assistance and Dealer Networks, as well as managing replacement parts logistics, optimizing quality, terms, and costs. Led teams of approximately 2,000 people. Good managerial skills and systemic business views, diagnosing the best operational strategies to enrich organizational skills, improve performance and boost the business. Specialties: Customer Care, Relationship Marketing, After Sales and Customer Services

• Which languages does Lidia Colavitti speak? 

  Lidia Colavitti speaks the following languages:
  No languages available.

• Which industries has Lidia Colavitti previously worked in?   

  Lidia Colavitti has prior experience in the following industries:
  Change Quest , Vitti Consultoria , Acqualock , Espm Escola Superior De Propaganda E Mkt , Espm , Zatix , Vitti Consultoria E Marketing , Vitti Consultoria E Marketing , Instituto Sao Paulo Contra A Violencia , Gradiente Eletronica , Telesp Celular , Editora Abril

• What is Lidia Colavitti’s work experience?  

  Lidia Colavitti has the following professional experience:
  Lavitti Quilt , Change Quest , Vitti Consultoria , Acqualock , Espm Escola Superior De Propaganda E Mkt , Espm , Zatix , Vitti Consultoria E Marketing , Vitti Consultoria E Marketing , Instituto Sao Paulo Contra A Violencia , Gradiente Eletronica , Telesp Celular , Editora Abril .

• How can I find Lidia Colavitti on LinkedIn?  

  You can view Lidia Colavitti’s
  LinkedIn profile at LinkedIn URL.

• What are Lidia Colavitti’s work email addresses?  

  Lidia Colavitti’s work email addresses are
  [email protected] .

• What company does Lidia Colavitti work for?  

  Lidia Colavitti works at
  Lavitti Quilt