Lisa Dean

FAQ About Lisa Dean

• What is Lisa Dean's address?

  Lisa Dean is located at
  Waterlooville, Waterlooville, United Kingdom

• What is Lisa Dean's job title?

  Lisa Dean is a
  * Achieve or Exceed Target and KPI's, which include Call Time, number of outbound calls and revenue Upgrade * Increase monthly sales revenue by up selling on existing client base. * Manage Forecasts * New business by targeted cold calling in order to meet or exceed target.  * Consultative Account Management to ensure client retention. * Currently manage over 125 clients. * Monitor client spend patterns for upsell opportunities. * Support the Accounts Department on overdue invoice payments. * Provide training to clients for effective optimisation of invested services which subsequently increases client ROI. * Co-ordinate design of various adverts such as Semi Displays, Displays and Corporate Brochures  * Price Negtations * Issue and Chase client contracts . Account Manager for pharmaceutical wholesaler. Selling drugs and over the counter supplies to pharmacies, hospitals and doctors surgeries throughout the UK. Exceeded monthly sales targets and bonus plan. Developed existing relationships with Doctors and Pharmacists encouraging recommendations resulting in targeted cold calling. Daily cold calling for new accounts and developing existing accounts. Increased existing account revenue using detailed monitoring of product usage. Daily working of ‘zero spend’ accounts, monitoring fluctuations in the market and presenting opportunities to the client. Production of daily offer sheets individually tailored for each account, taking into consideration individual product usage and market trends. Provided customer support including drug recalls, credit and replacement goods and payment follow up. Arranged customer visits to maintain relationship and develop increased sales. Supported Accounts Department by collecting overdue payments.Nov 2005 – May 2007 Harwin Electronics Promoted to Customer Service Supervisor Lead team members to ensure performance outcomes are delivered with a courteous, efficient, customer centred approach throughout service delivery. Manage the internal system for providing samples to customers. Quality control of team members system updates through report analysis. Seek proactive resolution of customer queries or complaints to ensure business is retained and modify internal processes to prevent reoccurrence. Manage team resources and attendance to provide adequate coverage at all times. Ensure procedures are up-to-date and comply with ISO standards. Complete annual employee appraisals, interview and disciplinary processes. Frequently volunteered to assist in warehouse to satisfy order requirements. Continued with own accounts under role below.  Sept 2002 – Nov 2005 Harwin Electronics Customer Service Co-ordinator Provide an effective contact point for all customer account communications. Visit UK and Germany based customers in person where appropriate. Increase revenue and profitability through development of target accounts. Negotiate contract pricing whilst maintaining margins by identifying future values, projections and competition activity. Pursue new business opportunities using samples, quotations, direct customer and distributor’s visits. Update network database (Opportunity Manager) to produce weekly reports for management meetings. Provide analysis of account profit & loss compared to forecasts and attend management meetings to present results. Co-ordinate drawings, pricing, quotations, customer visits, technical advice to ensure business retention and customer satisfaction from first contact to after sales.• Lead the Internal Sales Team ensuring customer and performance standards are exceeded by undertaking effective performance management including recruitment, induction and on-going development of team members. • Drive sales through marketing input and targeting of sales promotions, positive account management, building partnerships with field sales engineers and targeted outbound calls. • Manage successful sales processes so that customers remain loyal. Processes include accurate product recommendation, quotation negotiations, order processing, customer telephone enquiries and proactive communications, order intake, stock management and pro-active follow up sales calls. • Act as main point of contact for product, price, discount or stock related enquiries and lead after sales customer communications so that our customer is kept closely informed of order progress and at no stage unclear of order status. • Provide specialist pricing advice such as ‘market price fact find’ on products, lead times and project requirements.• Manage assigned client requirements from new business generation through sale, order processing and aftercare service including price negotiation and proof design and amendment processes. • Sell portfolio of products, including newspaper print advertising, online, virtual career fairs and flat-fee recruitment model to achieve monthly sales and customer retention targets. • Attend and present “New Business” and “Account Management” business updates at regular off-site business management meetings. • Appointed to lead and manage critical new staff training on CRM systems and company processes. Channel Safety Systems

• What industry does Lisa Dean currently work in?

  Lisa Dean currently works in the
  Channel Safety Systems

• What is Lisa Dean's area of expertise?

  Lisa Dean specializes in
  * Achieve or Exceed Target and KPI's, which include Call Time, number of outbound calls and revenue Upgrade * Increase monthly sales revenue by up selling on existing client base. * Manage Forecasts * New business by targeted cold calling in order to meet or exceed target.  * Consultative Account Management to ensure client retention. * Currently manage over 125 clients. * Monitor client spend patterns for upsell opportunities. * Support the Accounts Department on overdue invoice payments. * Provide training to clients for effective optimisation of invested services which subsequently increases client ROI. * Co-ordinate design of various adverts such as Semi Displays, Displays and Corporate Brochures  * Price Negtations * Issue and Chase client contracts . Account Manager for pharmaceutical wholesaler. Selling drugs and over the counter supplies to pharmacies, hospitals and doctors surgeries throughout the UK. Exceeded monthly sales targets and bonus plan. Developed existing relationships with Doctors and Pharmacists encouraging recommendations resulting in targeted cold calling. Daily cold calling for new accounts and developing existing accounts. Increased existing account revenue using detailed monitoring of product usage. Daily working of ‘zero spend’ accounts, monitoring fluctuations in the market and presenting opportunities to the client. Production of daily offer sheets individually tailored for each account, taking into consideration individual product usage and market trends. Provided customer support including drug recalls, credit and replacement goods and payment follow up. Arranged customer visits to maintain relationship and develop increased sales. Supported Accounts Department by collecting overdue payments.Nov 2005 – May 2007 Harwin Electronics Promoted to Customer Service Supervisor Lead team members to ensure performance outcomes are delivered with a courteous, efficient, customer centred approach throughout service delivery. Manage the internal system for providing samples to customers. Quality control of team members system updates through report analysis. Seek proactive resolution of customer queries or complaints to ensure business is retained and modify internal processes to prevent reoccurrence. Manage team resources and attendance to provide adequate coverage at all times. Ensure procedures are up-to-date and comply with ISO standards. Complete annual employee appraisals, interview and disciplinary processes. Frequently volunteered to assist in warehouse to satisfy order requirements. Continued with own accounts under role below.  Sept 2002 – Nov 2005 Harwin Electronics Customer Service Co-ordinator Provide an effective contact point for all customer account communications. Visit UK and Germany based customers in person where appropriate. Increase revenue and profitability through development of target accounts. Negotiate contract pricing whilst maintaining margins by identifying future values, projections and competition activity. Pursue new business opportunities using samples, quotations, direct customer and distributor’s visits. Update network database (Opportunity Manager) to produce weekly reports for management meetings. Provide analysis of account profit & loss compared to forecasts and attend management meetings to present results. Co-ordinate drawings, pricing, quotations, customer visits, technical advice to ensure business retention and customer satisfaction from first contact to after sales.• Lead the Internal Sales Team ensuring customer and performance standards are exceeded by undertaking effective performance management including recruitment, induction and on-going development of team members. • Drive sales through marketing input and targeting of sales promotions, positive account management, building partnerships with field sales engineers and targeted outbound calls. • Manage successful sales processes so that customers remain loyal. Processes include accurate product recommendation, quotation negotiations, order processing, customer telephone enquiries and proactive communications, order intake, stock management and pro-active follow up sales calls. • Act as main point of contact for product, price, discount or stock related enquiries and lead after sales customer communications so that our customer is kept closely informed of order progress and at no stage unclear of order status. • Provide specialist pricing advice such as ‘market price fact find’ on products, lead times and project requirements.• Manage assigned client requirements from new business generation through sale, order processing and aftercare service including price negotiation and proof design and amendment processes. • Sell portfolio of products, including newspaper print advertising, online, virtual career fairs and flat-fee recruitment model to achieve monthly sales and customer retention targets. • Attend and present “New Business” and “Account Management” business updates at regular off-site business management meetings. • Appointed to lead and manage critical new staff training on CRM systems and company processes.

• Which languages does Lisa Dean speak? 

  Lisa Dean speaks the following languages:
  No languages available.

• Which industries has Lisa Dean previously worked in?   

  Lisa Dean has prior experience in the following industries:
  Channel Safety Systems , Johnston Press / Jobs Today , Jobsite , Genplus Independent Pharmaceuticals , Harwin

• What is Lisa Dean’s work experience?  

  Lisa Dean has the following professional experience:
  Channel Safety Systems , Johnston Press / Jobs Today , Jobsite , Genplus Independent Pharmaceuticals , Harwin .

• How can I find Lisa Dean on LinkedIn?  

  You can view Lisa Dean’s
  LinkedIn profile at LinkedIn URL.

• What are Lisa Dean’s work email addresses?  

  Lisa Dean’s work email addresses are
  [email protected].

• What company does Lisa Dean work for?  

  Lisa Dean works at
  Channel Safety Systems