
Lisa Keuning
I am accustomed to working in fast-paced environments where multiple deadlines requiring flexibility in overcoming challenges is the... | Boise, Idaho, United States
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Lisa Keuning’s Emails li****@hp****.com
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Lisa Keuning’s Location Boise, Idaho, United States
Lisa Keuning’s Expertise I am accustomed to working in fast-paced environments where multiple deadlines requiring flexibility in overcoming challenges is the norm. I welcome these challenges and take pride in the work I do and the values I provide. I am pursuing a position that will seek to continually challenge my relationship and sales skills and my passion to grow in a consumer-based company. Areas of Expertise: Customer Service Management Complaint Handling & Resolution Interpersonal Skills Customer Satisfaction Enhancement Lost/Stolen Claims from FedEx Problem Analysis Order Fulfillment Handling Executive Escalations Customer Service Orientation SAP Experience Hewlett-Packard — Boise, ID 07/11 to Present Customer Relations Specialist As a member of the PCE team, I provide white glove service to customers who need extra effort to retune the customer’s experience with HP, when they feel as though they have experienced a less-than-great customer experience. • Respond promptly to customer inquiries and resolve complaints • Process orders, credit, returns, cancellations and escalation requests • Direct requests and unresolved issues to the designated resource • Communicate and coordinate with internal departments • HHO claim duties for FedEx (denials, invoice inquiries, and paper checks) Hewlett-Packard — Boise, ID 05/11-07/11 Sales Architect Although new, I scored highest among all ETW (contract) agents. My recorded conversations were used as training materials for how to successfully find customer solutions using a quality needs assessment, value proposition and benefit statement while overcoming perceived purchase risks.
Lisa Keuning’s Current Industry Hewlett Packard
Lisa
Keuning’s Prior Industry
Hewlett Packard
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Work Experience

Hewlett Packard
Customer Relations Specialist
Sun May 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Present