Lucia Pozzan

Lucia Pozzan

Sr. Director, AI and Automation Solutions @ Five9 | Philadelphia, Pennsylvania, United States

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Work Experience

Five9

Sr. Director, AI and Automation Solutions

2024-02-01 — Present

Five9

Director, AI and Automation Solutions

2023-02-01 — 2024-02-01

Valyant AI

Head of Product

2022-06-01 — 2023-02-01

Uniphore

Director of Product Management - AI

2022-02-01 — 2022-06-01

Uniphore

Director of Product Management - Conversational Self Service

2021-03-01 — 2022-02-01

eBay

Sr. Product Manager, Conversational AI

2020-06-01 — 2021-03-01

eBay

Sr. Conversation Designer

2019-07-01 — 2020-06-01

VUI, Inc.

Lead Research Scientist

2018-02-01 — 2019-06-01

Amazon

Data Specialist

2016-01-01 — 2017-08-01

University of Pennsylvania

Postdoctoral Researcher

2015-01-01 — 2016-01-01

UNSW Australia

Lecturer

2014-07-01 — 2014-12-01

University of Pennsylvania

Postdoctoral Research Fellow

2011-08-01 — 2014-06-01

Queens College

Teaching and Learning Fellow

2009-08-01 — 2011-06-01

Hunter College

Research Specialist

2007-08-01 — 2011-08-01

Queens College

Adjunct Lecturer

2006-08-01 — 2009-06-01

Skills

internet of things business intelligence call center automation analytics information technology unified cloud platform contact center solutions call center software customer experience customer service

Languages

English