Luke Balcom
I have several years experience working in high stress tight deadline jobs. Originally I started in construction leading... | Holton, Michigan, United States
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Luke Balcom’s Emails lu****@ge****.com
Luke Balcom’s Phone Numbers No phone number available.
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Luke Balcom’s Location Holton, Michigan, United States
Luke Balcom’s Expertise I have several years experience working in high stress tight deadline jobs. Originally I started in construction leading a team on large projects. Eventually I moved into the Gerber Life Insurance call center. While at Gerber within 2 years I had moved from a telephone representative to a senior position on the Performance Solutions Team where I handled questions from internal and external agents and resolved customer complaints. I co-trained the initial agency care business team when we started to support external agencies. Since then, I have developed skills in SQL, Power BI, Cognos, and the Power Platform. I eventually moved to a supervisor position on the Business Intelligence team and was able to participate or lead in projects that involve call routing, agent incentives, call center forecasting, agent targets, and operations integration. Participating in these projects from conception and design to implementation. I eventually moved on to GEICO where I have been able to learn more about the insurance business as well learn new tools such as Snowflake. I love being able to tell a story with data and work with a great self-led team that loves what they do.
Luke Balcom’s Current Industry Geico
Luke
Balcom’s Prior Industry
Gerber Life Insurance
|
Geico
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Work Experience
Geico
Sr. Insurance Product Analyst I
Wed Feb 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Gerber Life Insurance
Supervisor Business Insights
Wed Dec 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Feb 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time)
Gerber Life Insurance
Sr. Business Insights Data Analyst
Thu Jan 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Dec 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
Gerber Life Insurance
Sr. Telephone Representative
Tue Jan 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jan 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)Skills
Languages
Luke Balcom Email Addresses
FAQ About Luke Balcom
-
Luke Balcom is located at
Holton, Michigan, United States -
Luke Balcom is a
I have several years experience working in high stress tight deadline jobs. Originally I started in construction leading a team on large projects. Eventually I moved into the Gerber Life Insurance call center. While at Gerber within 2 years I had moved from a telephone representative to a senior position on the Performance Solutions Team where I handled questions from internal and external agents and resolved customer complaints. I co-trained the initial agency care business team when we started to support external agencies. Since then, I have developed skills in SQL, Power BI, Cognos, and the Power Platform. I eventually moved to a supervisor position on the Business Intelligence team and was able to participate or lead in projects that involve call routing, agent incentives, call center forecasting, agent targets, and operations integration. Participating in these projects from conception and design to implementation. I eventually moved on to GEICO where I have been able to learn more about the insurance business as well learn new tools such as Snowflake. I love being able to tell a story with data and work with a great self-led team that loves what they do. Geico -
Luke Balcom currently works in the
Geico -
Luke Balcom specializes in
I have several years experience working in high stress tight deadline jobs. Originally I started in construction leading a team on large projects. Eventually I moved into the Gerber Life Insurance call center. While at Gerber within 2 years I had moved from a telephone representative to a senior position on the Performance Solutions Team where I handled questions from internal and external agents and resolved customer complaints. I co-trained the initial agency care business team when we started to support external agencies. Since then, I have developed skills in SQL, Power BI, Cognos, and the Power Platform. I eventually moved to a supervisor position on the Business Intelligence team and was able to participate or lead in projects that involve call routing, agent incentives, call center forecasting, agent targets, and operations integration. Participating in these projects from conception and design to implementation. I eventually moved on to GEICO where I have been able to learn more about the insurance business as well learn new tools such as Snowflake. I love being able to tell a story with data and work with a great self-led team that loves what they do. -
Luke Balcom speaks the following languages:
No languages available. -
Luke Balcom has prior experience in the following industries:
Gerber Life Insurance , Gerber Life Insurance , Gerber Life Insurance -
Luke Balcom has the following professional experience:
Geico , Gerber Life Insurance , Gerber Life Insurance , Gerber Life Insurance . -
You can view Luke Balcom’s
LinkedIn profile at LinkedIn URL. -
Luke Balcom’s work email addresses are
[email protected] . -
Luke Balcom works at
Geico
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