
Luke Fowler
With over two decades of dynamic experience in the service delivery industry, I am a dedicated people leader... | Sydney, New South Wales, Australia
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Luke Fowlerโs Emails lu****@cb****.com
Luke Fowlerโs Phone Numbers No phone number available.
Social Media
Luke Fowlerโs Location Sydney, New South Wales, Australia
Luke Fowlerโs Expertise With over two decades of dynamic experience in the service delivery industry, I am a dedicated people leader and visionary business manager who thrives on orchestrating success. My journey has taken me around the world, collaborating with over thirty service delivery businesses across diverse sectors, including banking and finance, telecommunications, and IT. I specialize in elevating customer experiences and have had the privilege of working with industry giants such as Apple, Microsoft, and the Commonwealth Bank of Australia. Highlights: ๐ Winner of multiple major awards during my tenure at Commonwealth Bank for driving elevated customer satisfaction, sales, and service outcomes. ๐ Contributed pivotal evidence to the CommInsure ASIC enquiry and the Banking Royal Commission, demonstrating my commitment to industry integrity and excellence. ๐ Collaborated with globally-renowned contact center organizations to enhance performance across continents, respecting cultural nuances and diverse time zones. ๐ Guided the Victorian Government's emergency response to the Black Saturday Disaster, influencing recommendations subsequently published in a Royal Commission report.
Luke Fowlerโs Current Industry Commonwealth Bank
Luke
Fowlerโs Prior Industry
One Tel
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Australian Administration Services
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Copc
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Commonwealth Bank
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Work Experience

Commonwealth Bank
Senior Manager, Complex Customer Care | Equities Trading
Thu Oct 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) โ Present
Commonwealth Bank
Senior Contact Centre Manager | Payments & Commercial Lending
Sun Jan 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) โ Tue Sep 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
Commonwealth Bank
Senior Manager, Process Excellence | Life Insurance
Fri Jan 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) โ Thu Dec 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Commonwealth Bank
Contact Centre Manager | Retail Banking
Sun May 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) โ Tue Dec 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Copc
Management Consulting | Service Delivery
Wed Oct 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) โ Sun May 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)
Australian Administration Services
Various Roles | Superannuation
Fri Jun 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time) โ Wed Oct 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time)
One Tel
Various roles | Telco & IT
Tue Dec 01 1998 00:00:00 GMT+0000 (Coordinated Universal Time) โ Tue May 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time)